Turndown Attendant

Highgate Hotels • Greenville, SC

8d • Onsite

About The Position

The Turndown Attendant freshens guestrooms, responds to Housekeeping service requests, and cleans rooms as needed. The current shift is 4:30 PM–9:30 PM, but shifts may change. The role requires turndown service for 50 rooms per shift and includes weekends and holidays. The attendant works at Grand Bohemian Lodge in Downtown Greenville, South Carolina.

Requirements

• High school diploma or equivalent preferred.
• Experience in a hotel or related field preferred.
• Able to communicate effectively, verbally and in writing, with employees and guests in an attentive, friendly, courteous, and service-oriented manner.
• Able to listen to, understand, and clarify concerns raised by employees and guests.
• Able to multitask and prioritize departmental functions to meet deadlines.
• Able to understand and apply complex information and data from various sources to meet objectives.
• Able to maintain a warm and friendly demeanor and high standards of personal appearance and grooming, including wearing the proper uniform and nametag.
• Able to meet scheduling needs and maintain regular attendance in accordance with hotel standards.
• Able to stand for the entire shift.
• Able to exert up to 50 pounds occasionally, 20 pounds frequently, and 10 pounds constantly to lift, carry, push, pull, or otherwise move objects.
• Flexible and long hours may sometimes be required.

Nice To Haves

• High school diploma or equivalent.
• Experience in a hotel or related field.

Responsibilities

• Remain attentive, friendly, helpful, and courteous to guests, managers, and fellow employees.
• Review the turndown list and stock the caddie with the supplies, linen, and amenities needed to service guestrooms.
• Check the list for special requests and turndown each assigned room according to the stated standards.
• Handle lost-and-found items according to standards.
• Keep hallways, public areas, and closets clean, neat, swept, and vacuumed.
• Prepare the housekeeping cleaning cart for the next day's use.
• Report maintenance repairs immediately to the Housekeeping Supervisor or Manager.
• Deliver guest laundry and guest requests to rooms in a timely manner.
• Operate pagers and radios efficiently and professionally when communicating with hotel staff.
• Ensure overall guest satisfaction.
• Attend required hotel meetings and trainings, maintain regular attendance and personal appearance, and comply with hotel standards and regulations.
• Maximize productivity, identify problem areas, and assist in implementing solutions.
• Handle problems by anticipating, preventing, identifying, and resolving them as needed.
• Cross-train in other hotel-related areas and maintain the confidentiality of information.
• Show initiative by anticipating guest or operational needs.
• Perform other duties as requested by management.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Short-term and long-term disability insurance
• 401(k) retirement plan with employer matching contributions
• Paid holidays
• Paid vacation
• Paid sick leave in accordance with applicable law
• Employee assistance program
• Educational opportunities and tuition reimbursement
• Paid jury duty, personal, medical, and military leave in accordance with applicable law

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED