TURNDOWN ATTENDANT

MDM Group Marriotts•Miami, FL

1h•$16 - $17

About The Position

The Turndown Attendant responds promptly to requests from guests and other departments and performs housekeeping duties in guest rooms, villas, suites, and nearby hallways. The role includes stocking and transporting a supply cart, entering rooms according to access and vacancy procedures, replenishing guest amenities, changing linens and towels, making beds, cleaning bathrooms, removing trash and room-service items, checking appliances, straightening furnishings, dusting and polishing surfaces, and vacuuming carpets. The attendant follows company, department, safety, and security policies; protects guest and coworker privacy; maintains a clean and professional appearance; and handles proprietary information confidentially. The role requires courteous, timely guest service, clear and professional communication, cooperation with coworkers, and compliance with quality standards. The attendant reports accidents, hazards, damages, missing property, and maintenance issues, and performs other reasonable duties as requested by supervisors.

Requirements

Ability to move, lift, carry, push, pull, and place objects weighing up to 25 pounds without assistance.
Ability to reach overhead and below the knees, bend, twist, pull, and stoop.
Ability to stand, sit, or walk for an extended period or an entire work shift.
Ability to follow guest-room access, cleaning, safety, security, hazardous-material, emergency, and equipment procedures.
Ability to use appropriate cleaning chemicals and personal protective equipment according to applicable procedures and standards.
Ability to communicate clearly and professionally with guests and coworkers and address guest service needs in a positive, timely manner.
Ability to maintain guest and coworker privacy, confidentiality, and a clean, professional appearance.

Responsibilities

Respond promptly to requests from guests, the Front Desk, At Your Service, and other departments.
Fill, transport, position, and return the supply cart according to procedures.
Enter guest rooms using access procedures, including knocking, announcing housekeeping, and ensuring the room is vacant.
Replenish guest amenities and supplies according to standards.
Replace dirty linens and terry with clean items; make beds and fold towels according to standards.
Clean bathrooms, including the bathtub, hot tub or shower, toilet, floor, sink, and mirror.
Remove trash, dirty linen, and room-service items from rooms and balconies or patios.
Check room appliances for presence and working order and restore desk items, furniture, and appliances to their original positions.
Dust and polish surfaces and furnishings and remove marks from walls and furnishings.
Vacuum guest-room carpets and the hallway immediately outside the room.
Report room-status discrepancies, missing hotel or resort property, damages, hazards, accidents, injuries, and maintenance issues to the appropriate manager, supervisor, or department.
Follow procedures for urgent repairs and contact Engineering, At Your Service, Delighted to Serve, or the Housekeeping office as appropriate.
Select and use appropriate cleaning chemicals and personal protective equipment, following applicable safety procedures and standards.
Follow safety, security, hazardous-material handling, emergency-response, and equipment-storage procedures; complete required safety training and certifications.
Protect guest and coworker privacy and company property, maintain confidentiality, and comply with uniform and appearance standards.
Welcome and acknowledge guests, anticipate and address service needs, respond positively to questions and concerns, and thank guests with genuine appreciation.
Communicate clearly and professionally, discuss work matters discreetly, and support coworkers and team goals.
Comply with quality assurance expectations and standards.
Move, lift, carry, push, pull, and place objects weighing up to 25 pounds without assistance; reach, bend, twist, pull, stoop, and stand, sit, or walk for extended periods.
Perform other reasonable job duties as requested by supervisors.