Turndown Attendant

Northwood Investors•Charlotte, NC

About The Position

The Turndown Attendant provides turndown service and cleans assigned guest rooms in accordance with the hotel’s cleanliness standards. The role includes reporting maintenance deficiencies, responding to guest requests and complaints, and protecting the confidentiality and security of guest rooms. The attendant is expected to deliver a world-class level of service.

Requirements

Must be 18 years of age.
Valid U.S. state or international driver’s license.
Housekeeping experience.
Ability to communicate in English with guests, management, staff, and coworkers so they can understand.
Knowledge of effective organizational practices.
Ability to maintain strict confidentiality.

Nice To Haves

High school diploma or GED preferred.
Housekeeping experience, preferably at a four-star property.
Fluency in Spanish.

Responsibilities

Attend team briefings.
Greet guests warmly and anticipate their needs.
Maintain guest confidentiality and follow proper procedures for entering guest rooms.
Respond to requests for housekeeping items or additional supplies promptly and courteously, and follow up on their delivery and return.
Handle guest complaints according to guest services training procedures, ensure guest satisfaction, and promptly report complaints to the supervisor.
Use appropriate cleaning chemicals for designated surfaces in accordance with OSHA regulations and hotel requirements.
Transport and securely position the turndown cart, supplies, amenities, and linens at assigned rooms.
Provide turndown service to rooms listed on the assignment sheet.
Empty trash and ashtrays and replace dirty terry.
Replace soiled bed sheets, make beds, and perform turndown service to hotel standards.
Place designated turndown items and amenities in their assigned locations.
Set the radio to the designated station and volume.
Refresh the ice bucket, tray, and glasses; close drapes or shutters; and set lighting and thermostat to designated levels.
Remove room-service trays, tables, and items from rooms to the elevator service landing.
Re-hang or refold clothes.
Clean bathroom mirrors, vanity, sink, toilet, shower walls, bathtub, shower curtain, and floor, removing soil, dirt, soap buildup, and hair.
Replace facial and toilet tissue and bathroom amenities in the correct amounts and locations.
Clean assigned guest rooms according to departmental procedures and standards, with special attention to VIP and owner’s units.
Update the assignment sheet with the status of rooms cleaned and turned down.
Return and restock the cart at the end of the shift.
Empty the vacuum bag and wipe the vacuum clean.
Secure assigned guest room keys.
Report damage or maintenance problems to the supervisor.
Turn over lost-and-found items from guest rooms to the supervisor.
Perform other duties as assigned.