Turndown Attendant

Loews Hotels • Coral Gables, FL

10d • Onsite

About The Position

Loews Coral Gables Hotel is seeking a detail-oriented Turndown Attendant to prepare guest rooms for the evening and create a serene, inviting atmosphere that reflects the hotel’s commitment to comfort and elegance. The role supports guest satisfaction through room preparation, replenishment of amenities, light cleaning, and attention to room conditions and guest needs. The attendant follows hotel standards, safety protocols, and departmental procedures; maintains professional guest relations; and works collaboratively with the Housekeeping Department. Schedules may vary to reflect business needs, and weekends and holidays may be required.

Requirements

• High school diploma or equivalent work experience preferred.
• Previous experience in a cleaning role preferred.
• Previous experience in a hotel or resort environment preferred.
• Basic English skills preferred.
• Ability to walk, stand, reach, and bend.
• Ability to push, lift, and pull items weighing up to 25 pounds repetitively throughout the shift.
• Ability to work a flexible schedule, including weekends and holidays as required.

Nice To Haves

• High school diploma or equivalent work experience.
• Previous cleaning experience.
• Previous hotel or resort experience.
• Basic English skills.

Responsibilities

• Prepare guest rooms for the evening by turning down bed linens, folding back covers, and fluffing pillows according to hotel standards.
• Replenish guest amenities, including towels, toiletries, coffee supplies, and glasses.
• Perform light cleaning, including removing trash, straightening rooms, and wiping surfaces.
• Adjust room conditions for guest comfort, including temperature, curtains or blinds, and lighting.
• Report suspicious behavior, lost items, unsecured valuables, and other discrepancies to supervisors.
• Attend departmental meetings and provide coverage in related areas when necessary, completing duties in a timely and efficient manner.
• Learn hotel facilities, locations, and operating hours to provide guests with accurate information.
• Maintain professional, friendly guest relations, offer assistance, and support guest satisfaction.
• Follow OSHA hotel safety protocols and departmental procedures for emergencies, chemical use, protective gear, and safe work practices.
• Maintain a positive attitude and professional conduct.
• Comply with Housekeeping Department and hotel policies and procedures.
• Maintain regular attendance in accordance with standards.
• Attend mandatory training sessions and meetings.
• Perform other duties as assigned.

Benefits

• Competitive health and wellness benefits.
• 401(k) with company match.
• Paid sick days, vacation, and holidays.
• Paid bereavement and paid pet bereavement.
• Training and development opportunities and career growth.
• Tuition reimbursement.
• Pet insurance.
• Team Member hotel rates, discounts, and other perks.
• Subsidized parking rates.
• Complimentary meals in the Team Member Café while working.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED