Full-Time Hotel Arista Turn Down Attendant

CityGate Hospitality•Naperville, IL

3d•$18 - $20•Onsite

About The Position

The Room Attendant / Turndown Attendant maintains the cleanliness, presentation, and comfort of guest rooms while delivering Hotel Arista’s elevated service standards. This dual-role position performs checkout and stayover cleaning, assigned housekeeping projects, and evening turndown service in designated rooms. The role requires attention to detail and thoughtful presentation to create a welcoming, effortless guest stay. The position is hourly, non-exempt, and based at Hotel Arista. The starting rate is $18.00 per hour, with a stated compensation range of $18.00–$20.00 per hour. Candidates must be at least 18 and have open availability to work any day, with shifts listed as 2:00 p.m.–10:30 p.m. Room assignments and daily schedules depend on room type, service type, allocated time, staffing, occupancy, VIP arrivals, and business needs. The role combines daytime room cleaning with evening turndown service, generally completed between 4:00 p.m. and 6:30 p.m. or as directed. The position includes a productivity standard of 2.67 credits per working hour, with a standard full assignment of 20 credits in 7.5 working hours within a scheduled 8.5-hour shift. An incentive of $5 is paid for each credit above the productivity target, subject to program rules, inspection results, and management discretion. Incentives are calculated daily and paid biweekly. A $250 sign-on bonus is offered, subject to a 90-day waiting period. Eligible employees may receive the benefits listed in the posting, subject to applicable waiting periods, hour requirements, and shared insurance premiums. Employment offers are contingent on pre-employment screenings, and hires must provide documentation establishing eligibility to work in the United States.

Requirements

Must be at least 18 years old.
Must be able to speak and understand basic English.
Basic reading, writing, and math skills.
Dependable, detail-oriented, organized, and able to follow instructions.
Able to work independently and as part of a team.
Open availability to work any day; flexible availability for daytime/evening shifts, weekends, and holidays is required.
Able to perform prolonged standing and walking, bending, kneeling, reaching, repetitive movements, making beds, cleaning bathrooms, vacuuming, and pushing carts or handling supplies, subject to safety and reasonable accommodation requirements.

Nice To Haves

Previous housekeeping, room-cleaning, or hotel experience is preferred.
Luxury housekeeping experience is preferred.

Responsibilities

Clean assigned checkout and stayover rooms to Hotel Arista standards, including making beds, changing linens as required, replenishing towels, and restocking guest amenities.
Clean and sanitize bathrooms, guest-room surfaces, appliances, cups, and glasses; dust furniture, vacuum carpets, and maintain hard flooring.
Replenish toiletries, coffee and tea amenities, bottled water where applicable, and other designated guest supplies.
Inspect rooms for cleanliness, presentation, missing items, damage, and maintenance concerns; report completion and update room status through the designated system.
Report rooms that cannot be serviced, maintenance issues, damaged furnishings, unusual conditions, and lost-and-found items according to hotel procedures.
Respect guest belongings and privacy, follow room-access and security procedures, and comply with Do Not Disturb or refused-service instructions.
Keep carts, closets, linen storage, supplies, and equipment clean, organized, and properly stocked.
Follow chemical handling, sanitation, safety, recycling, and green-cleaning procedures; use required protective equipment and safety devices and promptly report safety or security concerns.
Perform evening turndown in designated rooms, including Gran Luxe rooms, VIP rooms, and other rooms assigned by management.
Turn down bedding, arrange pillows, close curtains or drapes, and prepare rooms for guests’ return.
Refresh rooms as needed by removing trash, straightening spaces, and addressing minor cleanliness concerns.
Place approved evening amenities, including designated chocolate and personalized turndown cards; present robes and other amenities according to room standards.
Replenish complimentary bottled water and refresh tea, coffee, towels, and other designated supplies as needed.
Check bathroom and vanity presentation, record completed service, and communicate rooms requiring follow-up or that could not be serviced.
Complete turndown service within the designated window while following guest privacy and Do Not Disturb procedures.
Attend training, demonstrate Hotel Arista’s service and cultural standards, and ask for clarification when needed.

Benefits

Major medical plans, dental insurance, and vision insurance, with single or family options.
Basic life and AD&D insurance, 100% employer paid.
Short-term disability, 100% employer paid.
Supplemental life, AD&D, critical illness, accident, and disability coverage, with single or family options.
401(k) plan and matching program.
Employee Assistance Program.
Paid leave time, up to 40 hours per year.
Paid time off (PTO).
Nine paid holidays per year.
Paid jury duty time.
Paid bereavement for immediate family members.
Partially paid parental leave.
Hotel and restaurant discounts.
Pet insurance.
Incentive programs.
$250 sign-on bonus, subject to a 90-day waiting period.