Turkish Speaking Jobs In Bulgaria - Work In Sofia, Bulgaria

Mercier Consultancy Group

7d • Onsite

About The Position

Mercier Consultancy Group is seeking passionate and driven Turkish-speaking professionals for a Customer Support Services role in Sofia, Bulgaria. This on-site position is ideal for individuals who thrive in fast-paced, people-focused environments and are looking for international career progression, competitive rewards, and the experience of living abroad. The role involves providing high-quality customer support to Turkish-speaking clients.

Requirements

• Native or fluent Turkish language skills, both spoken and written, are essential.
• Valid EU passport is mandatory for eligibility to work on-site in Sofia, Bulgaria.
• A good command of English (B1 level or above) to communicate effectively within an international workplace environment.
• Ability to work on a rotational shift schedule, including evenings and weekends.
• Proficiency in using digital tools, CRM platforms, and standard office applications such as Microsoft Office or Google Workspace.

Nice To Haves

• Previous experience in customer support, customer service, or a related field within the Customer Support Services industry is advantageous, though not strictly required.

Responsibilities

• Deliver high-quality, professional customer support to Turkish-speaking clients via phone, email, and live chat channels, ensuring every interaction meets the highest service standards.
• Handle customer enquiries, complaints, and service requests efficiently, providing accurate information and timely resolutions in accordance with company guidelines.
• Identify customer needs and recommend appropriate products, services, or solutions to enhance the overall customer experience.
• Log and document all customer interactions accurately in the company's CRM system, maintaining detailed and up-to-date records.
• Collaborate closely with team leaders, quality assurance specialists, and other departments to continuously improve service delivery processes and customer satisfaction scores.
• Escalate complex or unresolved customer issues to the appropriate senior support tiers or specialist teams in a professional and timely manner.
• Participate actively in regular training sessions, team briefings, and performance reviews to develop your skills and stay informed about product or process updates.
• Consistently meet or exceed individual and team KPIs, including response time targets, customer satisfaction ratings, and first-contact resolution benchmarks.

Benefits

• Competitive Monthly Salary benchmarked to the local market and your level of experience.
• Fully Paid Training programme.
• Comprehensive Health Insurance coverage.
• Fully Paid Relocation Package including return flight to Sofia, airport transfer, and hotel accommodation upon arrival.
• Monthly Performance Bonus.
• €1,500 Signing Bonus (one-time payment).
• Structured career development pathways and promotion opportunities.
• A multicultural, inclusive, and supportive team environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed