Trust & Safety Product Manager - Payments - Vice President
About The Position
JPMorgan Chase is seeking a Vice President-level Product Manager in Trust and Safety within J.P. Morgan Payments. The role is an integral product leader responsible for innovating product offerings and managing the end-to-end product life cycle. The Product Manager serves as the voice of the customer, develops products that deliver customer value, and guides product launches, feedback gathering, and client experience improvements. The position emphasizes scalability, resiliency, and stability, with close collaboration across teams to deliver high-quality products. The role focuses on modernizing fraud screening capabilities and developing early-stage fraud screening solutions for clients. It includes leading migrations from legacy systems to modern platforms, partnering with engineering on fraud-screening checkpoints, and coordinating migration roadmaps to preserve continuity while improving fraud detection performance. The Product Manager also uses client feedback, data insights, and industry practices to refine fraud workflows and improve payment-platform efficiency and user experience. J.P. Morgan Payments is part of the Commercial & Investment Bank and supports organizations of all sizes in executing transactions. The business operates in over 160 countries, handles more than 120 currencies, and processes a daily transaction volume of $10 trillion.
Requirements
- 5+ years of experience or equivalent expertise in product management or a relevant domain area.
- Advanced knowledge of the product development life cycle, design, and data analytics.
- Proven ability to lead product life-cycle activities, including discovery, ideation, strategic development, requirements definition, and value management.
- Experience with large-scale system migrations and optimizations in payments or financial services.
- Ability to collaborate with engineering teams and translate technical requirements into scalable product solutions.
- Exceptional communication skills to align cross-functional teams and stakeholders on strategic priorities.
- Analytical mindset with demonstrated success using data insights to improve fraud-detection capabilities and user outcomes.
- Ability to manage complex, multi-stakeholder technical projects with competing priorities.
Nice To Haves
- Prior experience working in a highly matrixed, complex organization.
- Expertise in fraud-screening technologies, including rule-based and machine-learning models for risk management.
- Familiarity with compliance and regulatory considerations related to fraud prevention and payment processing.
- Ability to manage ambiguity and align technical and business priorities effectively.
- Familiarity with trends in payment and fraud-prevention technologies, including real-time fraud-detection tools.
Responsibilities
- Develop product strategy and vision that deliver value to customers.
- Manage discovery efforts and market research to uncover customer solutions and incorporate them into the product roadmap.
- Own, maintain, and develop a product backlog that supports the strategic roadmap and value proposition.
- Build a framework and track key product success metrics, including cost, features and functionality, risk posture, and reliability.
- Lead migration of fraud-screening capabilities from legacy systems to modern, optimized platforms, ensuring seamless transitions and improved fraud detection.
- Define and implement strategic plans for early-stage fraud-screening solutions that help clients detect and mitigate risks.
- Partner with engineering teams to design and deliver fraud-screening checkpoints that improve efficiency and reduce processing delays.
- Collaborate with cross-functional teams to develop and execute migration roadmaps with minimal disruption and optimized fraud-detection performance.
- Identify opportunities to improve scalability, resiliency, and operational efficiency in fraud-detection and payment-processing platforms.
- Use client feedback and industry best practices to refine fraud-detection workflows and improve user experience.
- Leverage data-driven insights to innovate in fraud prevention and align platform capabilities with client needs and emerging trends.
Benefits
- Competitive total rewards package, including base salary determined by role, experience, skill set, and location.
- Eligible roles may receive commission-based pay and/or discretionary incentive compensation in cash and/or forfeitable equity.
- Comprehensive health care coverage.
- On-site health and wellness centers.
- Retirement savings plan.
- Backup childcare.
- Tuition reimbursement.
- Mental health support.
- Financial coaching.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
