Trust & Safety Product Manager - Payments - Vice President

JPMorganChase•Brooklyn, NY

10h

About The Position

As a Product Manager in Trust and Safety, you will be an integral part of the team innovating product offerings and leading the end-to-end product life cycle. You will act as the voice of the customer and develop profitable products that provide customer value. Using your understanding of how to bring products to market, you will guide launches, gather feedback, and help ensure high-quality client experiences. You will work with cross-functional teams to deliver products with a focus on scalability, resiliency, and stability. The role focuses on fraud screening and payment processing. You will lead migrations of fraud screening capabilities from legacy systems to modern platforms, define early-stage fraud screening solutions, and partner with engineering teams to deliver fraud screening checkpoints. You will also develop migration roadmaps, improve fraud detection workflows and platform operations, and use client feedback, industry practices, and data insights to refine capabilities and address client needs and emerging trends.

Requirements

At least 5 years of experience or equivalent expertise in product management or a relevant domain area.
Advanced knowledge of the product development life cycle, design, and data analytics.
Proven ability to lead product life-cycle activities, including discovery, ideation, strategic development, requirements definition, and value management.
Experience with large-scale system migrations and optimizations in a payments or financial services environment.
Ability to collaborate with engineering teams and translate technical requirements into scalable product solutions.
Exceptional communication skills to align cross-functional teams and stakeholders on strategic priorities.
Analytical mindset and demonstrated success using data insights to improve fraud detection capabilities and user outcomes.
Ability to manage complex, multi-stakeholder technical projects with competing priorities.

Nice To Haves

Prior experience working in a highly matrixed, complex organization.
Expertise in fraud screening technologies, including rule-based and machine learning models for risk management.
Familiarity with compliance and regulatory considerations related to fraud prevention and payment processing.
Ability to manage ambiguity and align technical and business priorities effectively.
Familiarity with trends in payment and fraud prevention technologies, including real-time fraud detection tools.

Responsibilities

Develop product strategy and vision that deliver value to customers.
Manage discovery efforts and market research to identify customer solutions and incorporate them into the product roadmap.
Own, maintain, and develop a product backlog that supports the strategic roadmap and value proposition.
Build frameworks and track product success metrics, including cost, features and functionality, risk posture, and reliability.
Lead migration of fraud screening capabilities from legacy systems to modern, optimized platforms.
Define and implement strategic plans for early-stage fraud screening solutions that help clients detect and mitigate risks.
Partner with engineering teams to design and deliver fraud screening checkpoints that improve efficiency and reduce processing delays.
Collaborate with cross-functional teams to develop and execute migration roadmaps while minimizing disruption and optimizing fraud detection performance.
Identify opportunities to improve scalability, resiliency, and operational efficiency in fraud detection and payment processing platforms.
Incorporate client feedback and industry best practices to refine fraud detection workflows and improve user experience.
Use data-driven insights to drive fraud-prevention innovation and align platform capabilities with client needs and emerging trends.