Truck Service Specialist
About The Position
The Truck Service Specialist is an operational leader responsible for consistent execution of company standards across multiple locations in an assigned area. The role supports operational excellence, compliance, customer satisfaction, profitability, and brand reputation. The specialist partners with leadership on staffing, training, performance, safety, and continuous improvement. The role monitors site and regional performance, develops corrective action plans, applies Lean and Six Sigma methods, supports project implementation, and facilitates root cause analysis and improvement events. It also supports financial goals, oversees inventory, pricing, expenses, reporting, customer experience, safety, and regulatory compliance. Regular site visits and travel of up to 75% are expected. The position is hybrid office/remote, with work at indoor and outdoor service locations across all seasons.
Requirements
- High school diploma or GED.
- At least 7 years of progressive leadership experience in truck service, fleet maintenance, or a related industry.
- Proven experience managing multi-site operations and leading large teams.
- Experience managing budgets, P&L, and operational KPIs.
- Knowledge of root cause analysis tools and problem-solving techniques.
- Strong communication, coaching, and conflict-resolution skills.
- Proficiency in Microsoft Office, including Word, Excel, and PowerPoint, and operational understanding of POS software.
- Valid driver's license.
- Ability to travel approximately 50–75%; travel of up to 75% should be expected.
Nice To Haves
- Associate’s or bachelor’s degree in a related field, or equivalent hands-on experience in commercial vehicle repair, service management, or a related industry.
Responsibilities
- Partner with Group Managers on staffing targets and recruiting efforts.
- Ensure timely and accurate completion of team training; coach and mentor employees and foster accountability, recognition, and professional growth.
- Monitor KPIs, identify performance opportunities and root causes, develop remediation plans, and lead Return to Green meetings to track action completion and metric improvements.
- Apply Lean, Six Sigma, and other methods to identify process gaps and systemic issues and develop scalable, sustainable solutions, partnering with continuous improvement teams as needed.
- Support project implementation, release, and stabilization, ensuring solutions are embedded and continuously improved.
- Participate in or facilitate root cause analysis and corrective action planning for quality and compliance issues.
- Support Value Stream Maps and Kaizen Events, including charter development, preparation, follow-up, and sustainment.
- Ensure consistent execution of company programs, policies, and procedures across assigned locations.
- Conduct site visits to monitor operational standards, safety protocols, and service quality.
- Monitor competitive practices, market conditions, and automation opportunities that could affect performance.
- Support Truck Service Directors and Group Managers in achieving regional budget goals.
- Monitor inventory, pricing compliance, and expenses; ensure required reports and financial documentation are completed accurately and on time.
- Promote superior customer service and clean, safe locations; gather and use customer and employee feedback to improve operations.
- Analyze customer feedback and operational data to identify trends and opportunities for improvement.
- Resolve customer concerns promptly and professionally.
- Ensure compliance with applicable federal, state, and local regulations and enforce safety protocols.
- Protect company assets, equipment, and inventory through adherence to loss-prevention and audit policies.
Benefits
- Competitive salary and annual bonus opportunity.
- Medical, dental, vision, and life insurance.
- 401(k) with company match.
- Paid vacation and holidays.
- Tuition reimbursement.
- Company-paid training and advancement opportunities.
- Flexible working options may be available.
- Paid parental leave may be available.
- Retirement benefits.
- Relocation assistance is mentioned in the benefits section, but the posting also states that this role is not eligible for relocation.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
High school or GED
