Field Service Truck Specialist

Heritage Industries • St. George, UT

6d • Onsite

About The Position

Heritage Industries is hiring a Field Service Truck Specialist based in St. George, Utah. The role travels to client sites to service and repair a wide variety of work trucks and equipment, addressing different challenges across jobs. It requires strong communication and customer service, diagnostic and troubleshooting skills, ownership of work from start to finish, and hands-on understanding of hydraulic and electrical systems. Equipment may come from many manufacturers and may have little or no documentation. The position offers a close-knit team environment, supported by the resources of a large parent company, with room to build a long-term career.

The specialist performs field service and repairs, maintains company vehicles and equipment, orders and returns parts, manages a workload and assigned schedule, and documents diagnostics and work accurately. The role requires compliance with safety policies and DOT regulations, including obtaining and maintaining a DOT Medical Card for operating company field service vehicles. Travel, overtime, and weekend work may be necessary. Heritage-paid certifications may include MSHA, CDL, crane inspector, and air tank inspector training; certified technicians may be asked to take on related responsibilities.

Requirements

• High school diploma or equivalent.
• Current Utah driver’s license and a clean motor vehicle record: no more than one moving violation if under age 25, or no more than two if over age 25.
• Safety-conscious with an excellent safety record; uses TRACK in all aspects of every job.
• Strong working knowledge of truck equipment hydraulics, electrical systems, and pneumatics.
• Ability to read and interpret hydraulic and electrical schematics and diagnose issues without OEM documentation.
• Willingness to learn troubleshooting skills from journeyman mechanics and use technical support as needed.
• Excellent communication and customer service skills.
• Strong work ethic and self-motivation; able to work safely with minimal supervision at customer sites while maintaining thoroughness.
• Strong time management skills, accurate daily timekeeping, and detailed, high-quality technician notes.
• Positive, team-first attitude and willingness and ability to learn new skills and adapt to changing environments.
• Has or can obtain all tools required for field service repair.
• Willing and able to work overtime and weekends when necessary.
• Basic computer skills and experience with Microsoft Office, including Outlook, Word, and Excel.
• Able to travel for regular local call-outs and throughout Utah, Arizona, Wyoming, Nevada, and Idaho.
• Able to obtain and maintain a DOT Medical Card for operating company field service vehicles.

Nice To Haves

• Experience in the work truck industry, automotive, and/or truck equipment upfit, service, and repair.
• Experience with field service and in-shop service operations.
• Experience with cranes (IMT, Stellar, Venturo, or similar), compressors, or variable pump systems.
• Understanding of CAN bus systems.
• Current MSHA certification.
• Associate or technical degree in automotive or diesel mechanics.

Responsibilities

• Understand and follow safety responsibilities and company safety programs and policies, and support the company’s safety culture.
• Comply with DOT regulations, including obtaining and maintaining a DOT Medical Card to operate company field service vehicles.
• Perform field services and repairs on various makes and models of equipment, including cranes, welders, screw and piston compressors, PTOs, pumps and variable pumps, and Miller EnPaks.
• Take ownership of client problems, provide solutions, and deliver a high-quality customer experience.
• Order and return parts as needed for jobs.
• Maintain the field service vehicle and company-provided equipment.
• Schedule and maintain workload and follow the assigned work schedule.
• Maintain accurate daily timekeeping and thorough technician notes and documentation, including daily reports, inspections, and timecards.
• Work out of town, overtime, and weekends when necessary.
• Work as part of a team, communicate effectively, and take ownership of assigned areas and tasks.
• Pursue Heritage-paid certifications as applicable and take on related responsibilities once certified.
• Perform other work duties as assigned.

Benefits

• Heritage-paid certifications, including possible MSHA, CDL, crane inspector, and air tank inspector training.
• The close-knit feel of a small team with the stability and resources of a large parent company.
• Room to build a long-term career.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED