Field Service Truck Specialist

Heritage Industries LLC • St. George, UT

6d

About The Position

Heritage Industries is hiring a Field Service Truck Specialist based in St. George, Utah. The specialist travels to customer sites to service and repair a wide variety of work trucks and equipment. The role calls for strong customer service and communication, diagnostic and troubleshooting ability, ownership of work from start to finish, and hands-on knowledge of hydraulic and electrical systems. Equipment may come from many manufacturers and may have little or no documentation available. An excellent driving record is required.

The position combines field service and repair work with customer problem-solving, parts ordering and returns, vehicle and equipment maintenance, workload scheduling, and accurate timekeeping and repair documentation. The specialist is expected to follow safety and DOT requirements, maintain the assigned schedule, and work out of town, overtime, or weekends when necessary. The role also involves teamwork and ongoing learning, including pursuing company-paid certifications where applicable. Heritage Industries describes the team as close-knit and backed by the resources of a large parent company, with opportunities to build a long-term career.

Requirements

• High school diploma or equivalent.
• Current Utah driver’s license and a clean motor vehicle record: no more than one moving violation if under age 25, or no more than two if over age 25.
• Safety-conscious with an excellent safety record; uses TRACK in all aspects of every job.
• Strong working knowledge of truck equipment hydraulics, electrical systems, and pneumatics.
• Ability to read and interpret hydraulic and electrical schematics and diagnose issues without OEM documentation.
• Willingness to learn troubleshooting skills from journeyman mechanics and use technical support when needed.
• Excellent communication and customer service skills.
• Strong work ethic and self-motivation; ability to work safely with minimal supervision at customer sites while maintaining thoroughness.
• Strong time management skills, including accurate daily time tracking and detailed, high-quality technician notes.
• Positive, team-first attitude and willingness and ability to learn new skills and adapt to changing environments.
• Has or can obtain all tools required for field service repair.
• Willingness and ability to work overtime and weekends when necessary.
• Basic computer skills and experience with Microsoft Office, including Outlook, Word, and Excel.
• Ability to travel for regular local call-outs and throughout Utah, Arizona, Wyoming, Nevada, and Idaho.

Nice To Haves

• Experience in the work truck industry, automotive, and/or truck equipment upfit, service, and repair.
• Experience with field service and in-shop service operations.
• Experience with cranes (IMT, Stellar, Venturo, or similar), compressors, or variable pump systems.
• Understanding of CAN bus systems.
• Current MSHA certification.
• Associate or technical degree in automotive or diesel mechanics.

Responsibilities

• Follow company safety programs and policies, work safely, and contribute to the company’s safety culture.
• Comply with DOT regulations, including obtaining and maintaining a DOT Medical Card to operate company field service vehicles.
• Perform field service and repairs on equipment from various manufacturers, including cranes, welders, screw and piston compressors, PTOs, pumps and variable pumps, and Miller EnPaks.
• Take ownership of client problems, provide solutions, and deliver a high-quality customer experience.
• Order and return parts as needed for jobs.
• Maintain the field service vehicle and company-provided equipment.
• Schedule and maintain workload and follow the assigned work schedule.
• Keep accurate daily time records and thorough technician notes and documentation for diagnostics, repairs, and other work, including daily reports, inspections, and timecards.
• Work out of town, overtime, and weekends when necessary.
• Work as part of a team, communicate effectively, and take ownership of assigned areas and tasks.
• Pursue Heritage-paid certifications such as MSHA, CDL, crane inspector, and air tank inspector training; certified technicians may be asked to take on related responsibilities.
• Perform other work duties as assigned.

Benefits

• Heritage-paid certifications, including training such as MSHA, CDL, crane inspector, and air tank inspector certifications, as applicable.
• Long-term career-building opportunities.
• Stability and resources of a large parent company.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED