Truck Service Advisor - Remote

Wheels, Inc.•Schaumburg, IL

10d•$47,300 - $66,200•Remote

About The Position

The role of the Truck Service Advisor is to manage maintenance repairs of cars and medium/heavy duty trucks on behalf of Wheels and within our clients’ parameters. This specialized/technical position will spend much of the time negotiating with vendors on proper repair procedures, cost effective pricing, and vehicle downtime. While approving repairs on our client’s behalf, special attention must be given to ensure specific Client instructions and approval parameters are followed. When Fleet authorization is required, the Service Advisor should use a consultative approach, including providing a repair recommendation.

Requirements

Technical knowledge of automotive and truck repair
Knowledge of or hands on experience with: Upfitting Diesel engines Air Brakes Trailers Refrigeration
Ability to manage truck roadside, towing, and rentals.
Ability to independently locate qualified truck vendors.
Ability to manage the Fleet authorization process.
Customer service oriented
Clear, concise communication, both verbally and in writing
Creative and efficient problem solving
Negotiation
Experience with industry labor guides, such as AllData
Ability to interpret Client specific instructions.
Proficient in Windows and Microsoft Office (Outlook)
ASE certifications: C1, and 6 of 14 auto or truck certifications (2 must be truck)
Achieve required ASE certifications within 24-months of being hired.
Two (2) to four (4) years automotive and truck experience or equivalent technical education
High School diploma required
Fleet industry experience a plus

Nice To Haves

some college preferred

Responsibilities

Authorize mechanical repairs on behalf of Wheels’ Clients
Ensure safety related and scheduled repairs are completed.
Approve proper repair based on mileage, months in service, and prior repair history.
Negotiate the cost of repair to the published fleet price or the pre-negotiated Wheels Network rates & times.
Adhere to current parts and labor reference guides for parts pricing and labor times.
Manage Client authorizations, limits, and instructions.
Conduct proper follow up on all down vehicles and pending transactions.
Resolve transaction discrepancies with vendors.
Escalate all Client approvals to team lead or mentor when required.
Document Client savings
Clearly and accurately document transaction in activity log
Submit all component failures repaired at dealerships to the warranty team that qualify for "goodwill adjustments.”
Adhere to contact center scheduling and performance metrics.
Meet key performance indicators on quality & transactional performance (e.g., coaching/mechanical evaluations, communication, documentation, OON Fees, etc.)
Understanding of Driver Services, Network Management, MAP & Collision functions
General knowledge of all Wheels departments