Truck Service Advisor I

TravelCenters of America • Harrisburg, PA

1d

About The Position

The Truck Service Advisor (TSA) provides customer service through knowledge of the products sold and services provided by TA Truck Service. The role primarily involves writing work orders, suggestive selling, and handling over-the-counter transactions, with the goal of returning travelers to the road better than they came.

The advisor works in a service-focused team environment, prepares and processes work orders and transactions, communicates estimates and quotes, sources parts, and helps maintain clean and safe customer areas. The position may also include other duties as assigned. The team member may work in interior and exterior conditions and may encounter outdoor elements, mechanical activity, noise, and shop-related substances.

Requirements

• High school diploma or GED.
• Good verbal and written communication skills.
• Previous cashier and customer service experience.
• Professional manner when interacting with customers, management, and coworkers.
• Strong suggestive selling skills.
• Basic computer skills.
• Ability to work flexible hours, including nights, weekends, and some holidays.
• Valid driver’s license.
• Ability to meet the physical demands of the position, with or without reasonable accommodation.

Nice To Haves

• Experience in a repair or parts shop.

Responsibilities

• Provide customer service and maintain knowledge of products and services.
• Use suggestive selling to help generate revenue and influence customers professionally and with integrity.
• Write, detail, and process work orders and over-the-counter transactions, including pay-outs.
• Write up ETA work orders and secure purchase orders.
• Prepare and communicate quotes to customers.
• Source parts from outside vendors and coordinate delivery.
• Prepare end-of-shift drops and shift reports; understand various payment types.
• Maintain cleanliness of service counters, showrooms, and customer restrooms.
• Help maintain the safety of customers and team members.
• Perform other duties as assigned.

Benefits

• Competitive wages.
• Medical, dental, vision, and life insurance.
• 401(k) with a company match.
• Paid vacation and holidays.
• Tuition reimbursement.
• On-site meal discounts.
• Discounts on technology, travel, food, and fuel.
• Opportunity for growth and advancement with company-paid training.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED