Aviation | Trip Support Specialist

World Kinect•Webster, TX

1d•$19 - $23•Remote

About The Position

World Fuel is hiring a Trip Support Specialist I to coordinate international and domestic flight operations for commercial, military, and business aviation customers. The role supports flight crews, operators, and customers worldwide by arranging permits, ground services, logistics, and operational support. It combines aviation operations, customer service, logistics, and real-time problem solving to help ensure trips are executed safely, efficiently, and accurately. The specialist coordinates ground handling, landing and overflight permits, airport slots and parking, customs and immigration requirements, crew accommodations, ground transportation, and real-time flight following. The role also serves as a primary customer contact, manages trip records and documentation, prepares quotations and cost estimates, coordinates with global vendors and agencies, and communicates trip progress. Depending on the customer segment, the position may also support flight planning, route analysis, weather monitoring and briefings, and communication of operational requirements. The position is based in Webster, Texas, and is remote. It operates on a 24/7 schedule with rotating shifts, including nights, weekends, and holidays. Compensation is $19–$23 per hour, depending on experience, with bonus potential.

Requirements

0–2 years of aviation industry experience, or equivalent aviation education and training.
Strong customer service and communication skills.
Excellent organizational and time management abilities.
High attention to detail and accuracy.
Ability to prioritize multiple tasks in a fast-paced environment.
Strong problem-solving and decision-making skills.
Ability to work independently and collaboratively within a team.
Ability to work rotating shifts in a 24/7 operation, including nights, weekends, and holidays.

Nice To Haves

Bachelor's degree in Aviation, Aeronautics, Aviation Management, or a related field.
Experience in flight planning, flight dispatch support, airport operations, business or corporate aviation, commercial aviation operations, military aviation operations, global trip support, aviation customer service, or weather briefing services.
Experience with PPS8, Air Inc., Navblue, Microsoft Office Suite, flight-planning software, aviation weather platforms, or aviation operational systems.

Responsibilities

Support international and domestic flight operations by arranging airport ground handling services, landing and overflight permits, airport slots and aircraft parking, customs and immigration requirements, crew hotel accommodations, and ground transportation.
Provide real-time flight following and operational updates.
Serve as a primary point of contact for assigned customers and build relationships through proactive communication and operational expertise.
Respond to schedule changes, operational challenges, and customer requests, providing solutions in time-sensitive situations.
Ensure trips are executed accurately and efficiently from planning through completion.
Create and maintain trip records in company operating systems.
Prepare customer quotations, cost estimates, and operational documentation.
Coordinate with airports, government agencies, international vendors, and service providers worldwide.
Track trip progress and proactively communicate updates.
Maintain accurate operational and billing documentation.
Depending on the customer segment, assist with flight planning and route analysis, monitor weather and operational impacts, provide weather briefing support, use flight-planning platforms and aviation operational tools, and communicate route, permit, and operational requirements to customers and crews.