Trip Support Advisors

World Fuel Services

1d • Remote

About The Position

World Fuel is seeking a Trip Support Specialist II to coordinate international business aviation missions from planning through completion. The role serves as the primary point of contact for assigned flight departments and operators, arranging permits, airport slots and PPRs, ground handling, accommodations, transportation, customs and immigration requirements, border overflight exemptions, CANPASS submissions, flight following, and trip monitoring. The position manages trip records and cost estimates, checks arrangements for quality and readiness, and keeps plans updated as client requirements change.

The advisor provides proactive customer communication and resolves operational issues while collaborating with flight planning, weather, permits, fuel, and support teams. The role participates in mission-communications rotations and supports after-hours fuel requests and 24/7 operations through rotating shifts. It also contributes to process improvements, shares industry knowledge, assists other operational departments, and supports business growth by promoting Trip Support products and services. The position is remote and listed in Sao Paulo-Colt, Brazil.

Requirements

• At least 2 years of experience in aviation operations, trip support, dispatch, scheduling, flight planning, or a related aviation environment.
• Exceptional customer service and relationship-management skills.
• Strong attention to detail and ability to manage multiple priorities simultaneously.
• Excellent verbal and written communication skills.
• Strong problem-solving and decision-making abilities.
• Ability to remain calm and professional in high-pressure situations.
• Proficiency in Microsoft Office applications.
• Ability to work independently with minimal supervision.
• Ability and willingness to work rotating shifts, including nights, weekends, and holidays.

Nice To Haves

• Bachelor's degree in Aviation, Business, or a related field.
• Experience supporting international flight operations.
• Prior experience in business aviation, trip support, dispatch, or flight operations.
• Knowledge of aviation regulations, permits, ground handling, and international operating requirements.
• FAA Dispatcher Certificate or similar aviation qualifications.

Responsibilities

• Serve as the primary contact for assigned flight departments and operators, supporting missions from planning through completion.
• Arrange international overflight and landing permits, airport slots and PPRs, ground handling, crew accommodations, ground transportation, customs and immigration requirements, border overflight exemptions, and CANPASS submissions.
• Provide flight following and trip monitoring.
• Build customer relationships and provide proactive communication, timely updates, and operational advice throughout each mission.
• Resolve customer issues quickly and professionally.
• Manage assigned trips to ensure accuracy and operational readiness; create and maintain trip records and cost estimates; perform quality assurance reviews; and update trips as requirements evolve.
• Participate in the operations communications rotation, managing incoming calls, emails, and operational messages.
• Assist with after-hours fuel requests and operational support as needed.
• Collaborate with flight planning, weather, permits, fuel, and support services teams to execute missions successfully.
• Support 24/7 operational coverage through rotating shifts.
• Identify process and customer-service improvements, share industry knowledge and best practices, assist other operational departments when required, and promote World Fuel Trip Support products and services.

Benefits

• Exposure to international flight operations and trip planning.
• Opportunity to build a long-term career with a global leader in aviation and energy solutions.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed