Mission Trip Administrator

North American Mission Board•Alpharetta, GA

3d•Onsite

About The Position

The Send Relief Mission Trip Administrator provides technical and operational support to enhance the volunteer experience and scale mobilization efforts. The role supports churches and volunteers serving through Ministry Centers and strategic focus areas by managing volunteer and registration systems, assisting with quality control, and helping churches prepare for mission trips, events, and trainings. The administrator works directly with churches, ministry partners, and group leaders to coordinate mission trips and provide guidance on registration, training, recruitment, travel, and group preparation. The position maintains accurate records and operational reports, helps identify and resolve issues in digital systems, and supports the Mobilization Coordinator. The role is based in Alpharetta, Georgia, and includes travel to Send Relief Ministry Centers across the United States throughout the year.

Requirements

Bachelor’s degree or equivalent; or two years of related experience and/or training; or an equivalent combination of education and experience.
Proficiency in Microsoft Office programs, particularly Excel, Word, and Outlook.
Ability to learn and use registration platforms, online portals, databases, and reporting systems.
Strong systems problem-solving skills, including identifying and resolving issues within digital portals.
Ability to guide group leaders through mission trip planning, including travel guidance and group preparation.
Excellent communication skills, including accurate spelling, grammar, and business writing in English.
Availability to work across different time zones to participate in calls with ministry partners, churches, and pastors.
Knowledge of the NAMB continental strategy and a basic understanding of Baptist guidelines and financial structures (SBC entities).
Availability to travel to Ministry Centers throughout the United States.
Membership in a local Southern Baptist church with an active role as time permits.
Evidence of a mature and growing Christian walk and alignment with the Baptist Faith and Message 2000.

Responsibilities

Assist the Mobilization team in mobilizing churches and volunteers to serve through strategic focus areas.
Maintain and help scale the Volunteer Management Portal and other registration platforms, identifying, troubleshooting, and resolving system issues.
Assist with quality control of programs at designated Ministry Centers and ensure published event information is accurate.
Maintain tracking spreadsheets, reconcile records, and prepare accurate operational reports in the appropriate systems.
Work directly with churches to schedule and prepare for Send Relief mission trips, providing guidance on registration, training, and recruitment.
Serve as a point of contact for churches and group leaders, providing guidance and responding to inquiries from ministry partners.
Help with communication and training for volunteers mobilized on mission.
Ensure accurate information is shared and operational needs are addressed to support the Mobilization Coordinator.
Travel to Send Relief Ministry Centers across the United States throughout the year to support mobilization activities.