Mission Trip Administrator

North American Mission Board•Alpharetta, GA

4d•Onsite

About The Position

The Send Relief Mission Trip Administrator provides technical and operational support to enhance the volunteer experience and scale mobilization efforts. The role manages the Volunteer Management Portal and other registration systems, assists with quality control at Ministry Centers, and works directly with churches to prepare for mission trips, events, and trainings. The administrator helps ensure mission opportunities are well-coordinated, participant requirements are met, and information is accurate, while providing reliable support to churches, ministry partners, and volunteers. The position is based in Alpharetta, Georgia, and reports to the Mobilization Coordinator. It involves travel to Send Relief Ministry Centers across the United States throughout the year. All staff positions are considered ministerial because of the purpose and mission of the North American Mission Board.

Requirements

Bachelor’s degree or equivalent; or two years of related experience and/or training; or an equivalent combination of education and experience.
Proficiency in Microsoft Office, particularly Excel, Word, and Outlook.
Ability to learn and use registration platforms, online portals, databases, and reporting systems.
Strong systems problem-solving skills, including identifying and resolving issues within digital portals.
Ability to guide group leaders through mission trip planning, including travel guidance and group preparation.
Excellent communication skills, including accurate spelling, grammar, and business writing in English.
Availability to work across different time zones to participate in calls with ministry partners, churches, and pastors.
Knowledge of the NAMB continental strategy and a basic understanding of Baptist guidelines and financial structures (SBC entities).
Availability to travel to Ministry Centers throughout the United States.
Membership in a local Southern Baptist church with an active role as time permits.
Evidence of a mature and growing Christian walk and alignment with the Baptist Faith and Message 2000.

Responsibilities

Assist the Mobilization team in mobilizing churches and volunteers to serve through strategic focus areas.
Maintain and help scale the Volunteer Management Portal and other registration platforms, identifying, troubleshooting, and resolving system issues.
Assist with quality control of programs at designated Ministry Centers and ensure published event information is accurate.
Maintain tracking spreadsheets, reconcile records, and prepare accurate operational reports in appropriate systems.
Work directly with churches to schedule and prepare for Send Relief mission trips, providing guidance on registration, training, and recruitment.
Serve as a primary contact for churches and group leaders, providing guidance and responding to ministry partner inquiries.
Help communicate with and train volunteers mobilized on mission.
Ensure accurate information is shared and operational needs are addressed in support of the Mobilization Coordinator.
Travel to Send Relief Ministry Centers across the United States throughout the year to support mobilization activities.