Aviation | Trip Support Advisor

World Fuel Services•Webster, TX

1d•Remote

About The Position

The Trip Support Advisor supports global business aviation missions by coordinating the operational details needed to ensure flights operate safely, efficiently, and smoothly. The role serves as the primary contact for assigned flight departments and operators, supporting missions from planning through completion. It involves arranging international permits, airport slots, ground handling, accommodations, transportation, customs and immigration requirements, and other operational services; monitoring trips; maintaining records and cost estimates; and providing proactive customer communication and issue resolution. The advisor also participates in a communications rotation, assists with after-hours fuel requests and operational support, and works with flight planning, weather, permits, fuel, and support services teams. The role contributes to process and service improvements, shares industry knowledge, assists other operational departments, and supports growth by promoting Trip Support products and services. The position is remote and based in Webster, Texas, with rotating shifts that include days, nights, weekends, and holidays.

Requirements

At least 2 years of experience in aviation operations, trip support, dispatch, scheduling, flight planning, or a related aviation environment.
Exceptional customer service and relationship management skills.
Strong attention to detail and ability to manage multiple priorities simultaneously.
Excellent verbal and written communication skills.
Strong problem-solving and decision-making abilities.
Ability to remain calm and professional in high-pressure situations.
Proficiency in Microsoft Office applications.
Ability to work independently with minimal supervision.
Ability and willingness to work rotating shifts, including nights, weekends, and holidays.

Nice To Haves

Bachelor's degree in Aviation, Business, or a related field.
Experience supporting international flight operations.
Prior experience in business aviation, trip support, dispatch, or flight operations.
Knowledge of aviation regulations, permits, ground handling, and international operating requirements.
FAA Dispatcher Certificate or similar aviation qualifications.

Responsibilities

Serve as the primary point of contact for assigned flight departments and operators, supporting missions from planning through completion.
Arrange international overflight and landing permits, airport slots and PPRs, ground handling, crew accommodations, ground transportation, customs and immigration requirements, border overflight exemptions, and CANPASS submissions.
Provide flight following and trip monitoring.
Build and maintain customer relationships, advise customers on trip planning and operational support, and provide timely updates throughout missions.
Resolve customer issues quickly and professionally.
Manage and monitor assigned trips for accuracy and operational readiness.
Create and maintain trip records and cost estimates, perform quality assurance reviews of trip arrangements, and update trips as client requirements change.
Participate in the operations communication rotation, managing incoming calls, emails, and operational messages.
Assist with after-hours fuel requests and operational support as needed.
Collaborate with flight planning, weather, permits, fuel, and support services teams to support mission execution.
Support 24/7 operational coverage through rotating shifts.
Identify opportunities to improve processes and customer service, and share industry knowledge and best practices with colleagues.
Assist other operational departments when required.
Promote World Fuel's Trip Support products and services to support business growth.