Aviation | Trip Support Advisor

World Kinect • Webster, TX

3d • Remote

About The Position

The Trip Support Advisor supports global business aviation missions by coordinating the operational details needed for safe, efficient, and seamless flight operations. This role serves as the primary contact for assigned flight departments and operators, supporting missions from planning through completion and providing trip-planning advice, proactive updates, and customer support.

The advisor coordinates international permits, airport slots and PPRs, ground handling, crew accommodations, transportation, customs and immigration requirements, border overflight exemptions, CANPASS submissions, flight following, and trip monitoring. The role also maintains trip records and cost estimates, reviews arrangements for quality and accuracy, and updates plans as client requirements change.

This position participates in a rotating operations communication schedule, handling incoming calls, emails, and operational messages, and assists with after-hours fuel requests and other operational support. The advisor collaborates with flight planning, weather, permits, fuel, and support services teams, contributes to process improvements, shares industry knowledge, assists other operational departments, and supports growth by promoting Trip Support products and services. The role is remote and based in Webster, Texas, with rotating shifts that include days, nights, weekends, and holidays.

Requirements

• At least 2 years of experience in aviation operations, trip support, dispatch, scheduling, flight planning, or a related aviation environment.
• Exceptional customer service and relationship management skills.
• Strong attention to detail and ability to manage multiple priorities simultaneously.
• Excellent verbal and written communication skills.
• Strong problem-solving and decision-making abilities.
• Ability to remain calm and professional in high-pressure situations.
• Proficiency in Microsoft Office applications.
• Ability to work independently with minimal supervision.
• Ability and willingness to work rotating shifts, including nights, weekends, and holidays.

Nice To Haves

• Bachelor's degree in Aviation, Business, or a related field.
• Experience supporting international flight operations.
• Prior experience in business aviation, trip support, dispatch, or flight operations.
• Knowledge of aviation regulations, permits, ground handling, and international operating requirements.
• FAA Dispatcher Certificate or similar aviation qualifications.

Responsibilities

• Serve as the primary point of contact for assigned flight departments and operators, supporting missions from planning through completion.
• Coordinate international overflight and landing permits, airport slots and PPRs, ground handling, crew accommodations, ground transportation, customs and immigration requirements, border overflight exemptions, and CANPASS submissions.
• Provide flight following and trip monitoring.
• Build and maintain customer relationships and provide trip-planning and operational support.
• Communicate proactively and provide timely updates throughout all phases of a mission.
• Resolve customer issues promptly and professionally.
• Manage and monitor assigned trips to ensure accuracy and operational readiness.
• Create and maintain trip records and cost estimates.
• Perform quality assurance reviews of trip arrangements and keep trips updated as client requirements evolve.
• Participate in the operations communication rotation by managing incoming calls, emails, and operational messages.
• Assist with after-hours fuel requests and operational support as needed.
• Collaborate with flight planning, weather, permits, fuel, and support services teams to support mission execution.
• Support 24/7 operational coverage through rotating shifts.
• Identify opportunities to improve processes and customer service.
• Share industry knowledge and best practices with colleagues and assist other operational departments when required.
• Support business growth by promoting World Fuel's Trip Support products and services.

Benefits

• Opportunity to support global business aviation missions and work alongside experienced aviation professionals.
• Exposure to international flight operations and trip planning.
• Collaborative team environment focused on customer service and operational excellence.
• Opportunity to build a long-term career with a global leader in aviation and energy solutions.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed