Triage Virtual Registered Nurse RN

HCA Healthcare•Nashville, TN

1d•Remote

About The Position

The Triage Virtual Registered Nurse delivers high-quality, patient-centered care in accordance with departmental requirements and the standards of practice for the relevant state and specialty. Working with medical providers and the care team, the nurse provides personalized, comprehensive, and compassionate care, following established nursing models such as “Assess, Perform, Teach, and Manage.” The nurse advocates for patients, families, and caregivers and supports positive clinical outcomes and an outstanding patient experience. This is a work-from-home role. The employee must live and perform the work within 60 miles of an HCA Healthcare hospital in one of the listed states: Florida, Georgia, Idaho, Kansas, Kentucky, Missouri, Nevada, New Hampshire, North Carolina, South Carolina, Tennessee, Texas, Utah, or Virginia. Shift options are Wednesday–Saturday, Monday/Friday and Saturday/Sunday, or Thursday–Sunday, with shifts from 5:00 p.m. to 3:30 a.m. or 8:00 p.m. to 6:30 a.m. Training is Monday–Friday, 8:00 a.m.–4:30 p.m. CST. The nurse provides telephone advice and triage to consumers with clinical questions or symptoms, uses approved protocols and evidence-based clinical decision tools, facilitates referrals and event registration, processes and documents calls, and provides appropriate home-care advice or education. The role requires maintaining confidentiality and HIPAA/PHI compliance, meeting performance standards, communicating professionally, and contributing to a collaborative contact-center environment.

Requirements

Associate Degree in Nursing or RN Diploma.
At least 3 years of bedside nursing experience.
Required licensure for employees in Nevada, California, and Alaska.
Must live and perform the work within 60 miles of an HCA Healthcare hospital in one of the listed states: Florida, Georgia, Idaho, Kansas, Kentucky, Missouri, Nevada, New Hampshire, North Carolina, South Carolina, Tennessee, Texas, Utah, or Virginia.

Nice To Haves

Bachelor’s Degree in Nursing preferred.
Telehealth experience helpful.
Compact license in the state of residence preferred.

Responsibilities

Provide nurse advice and triage services to consumers calling with clinical questions or symptoms.
Use evidence-based clinical decision tools and approved protocols to provide compassionate advice and help callers make personal health decisions.
Make cross-referrals when indicated and facilitate referrals and event registration through internal transfer mechanisms.
Facilitate referrals for health services and perform all components of call processing.
Meet performance standards and accept constructive feedback.
Provide professional, pleasant phone service and superior customer service to support an exceptional patient experience.
Accurately document caller information and outcomes in a relational database system according to current standards and policies.
Maintain confidentiality and comply with HIPAA and PHI requirements.
Communicate clearly and appropriately with departmental management, coworkers, and callers; remain willing to learn new routines and methods.
Provide home-care advice or education that respects callers’ cultural, spiritual, intellectual, educational, and psychosocial differences and preserves their autonomy, dignity, and rights.
Maintain and contribute to a collaborative, professional, and ethical work environment.
Participate actively in team meetings and contact-center processes.
Collaborate with medical providers and the care team to support personalized care and positive clinical outcomes.

Benefits

Medical, prescription drug, dental, vision, behavioral health, and telemedicine coverage.
Free counseling and referral services.
Paid time off and paid family leave.
Long- and short-term disability coverage and leaves of absence.
401(k) plan with a 100% match on 3% to 9% of pay, based on years of service.
Employee Stock Purchase Plan.
Flexible spending accounts.
Preferred banking partnerships, retirement readiness tools, rollover support, and financial wellbeing counseling.
Tuition assistance, student loan assistance, certification support, dependent scholarships, and a partnership with Galen College of Nursing.
Fertility and family-building benefits and adoption assistance.
Life insurance and supplemental health protection plans.
Auto and home insurance, legal counseling, identity theft protection, and consumer discounts.