Triage Specialist - Dallas

Equus•Garland, TX

About The Position

The Triage Specialist supports the WIOA Youth program by determining whether customers are eligible for enrollment and services. The role explores barriers to establish youth eligibility, including eligibility for affiliated programs such as AEL, verifies ongoing eligibility for continued services, and ensures case files include appropriate documentation to prevent disallowed costs. Services must be entered accurately and in real time in the appropriate system (WIT), in accordance with applicable policies and procedures. Working as part of a cross-functional, multi-program team, the specialist helps customers enroll in federally funded career office services, assesses their needs and career development opportunities, and connects ineligible individuals with other resources. The position coordinates with education, community, and employer partners and ensures required documentation, eligibility decisions, funding exploration, and program enrollments are properly recorded and completed.

Requirements

Associate’s degree from a recognized community college, or comparable years of related case management and job matching experience.
Excellent verbal and written communication skills.
Demonstrated customer service skills.
Sound knowledge of workforce programs, including SNAP, TANF, WIOA, NCP, RESEA, TAA, and SEAL.
Reliability and ability to work independently.
Familiarity with the communities served and knowledge and understanding of local needs and resources.
Public speaking experience.
Demonstrated computer skills, including experience with word-processing and spreadsheet software.
Ability to develop and maintain professional working relationships with management, coworkers, workers from other programs, and the public.
Organized and detail-oriented.
Reliable transportation.
Current driver’s license and auto insurance.

Nice To Haves

Bilingual in English and Spanish preferred.

Responsibilities

Assist customers with enrollment in federally funded Career Office services.
Demonstrate knowledge of services, labor market information, and multi-program services as part of a cross-functional team.
Coordinate activities and conduct outreach with Adult Education/Literacy partners, local school districts, community-based organizations, and employers.
Interview customers and assess and record information about training needs, education, experience, skills, interests, and other relevant factors to determine career development opportunities and benefit eligibility.
Determine eligibility according to local, state, and federal policies and procedures to ensure proper utilization of program funding.
Collect and verify required documentation and complete data entry accurately and in real time as services are provided.
Provide ineligible individuals with alternative resources available within the center and community.
Document WIOA Youth eligibility determinations in counselor notes, indicating whether eligibility is complete, incomplete and pending, or denied.
Ensure counselor notes contain factual information and professional decisions and are written professionally and with integrity.
Help individuals identify additional information needed to determine eligibility.
Document participant eligibility and ensure criteria are met and required documentation is accurate and placed in the customer file.
Follow updates to TWC guidelines.
Ensure Work in Texas and Wagner-Peyser requirements are completed before program enrollment.
Verify that all funding streams have been explored, update case files accordingly, and co-enroll customers as appropriate.
Verify ongoing eligibility for continued services and maintain appropriate case-file documentation.