Triage Specialist - Dallas

Equus•Greenville, TX

About The Position

The Triage Specialist supports the WIOA Youth program by determining whether customers are eligible for enrollment and services. The role explores barriers that affect eligibility, verifies ongoing eligibility for continued services, and ensures case files contain appropriate documentation to prevent disallowed costs. It also ensures services are entered accurately and in real time in the appropriate system (WIT), in accordance with applicable policies and procedures. Working as part of a cross-functional, multi-program team, the specialist assists customers with enrollment in federally funded Career Office services, assesses career-development needs, coordinates with partner organizations, and connects ineligible individuals with alternative resources. The role requires accurate eligibility decisions, thorough documentation, compliance with updated TWC guidelines, and exploration of available funding streams and co-enrollment opportunities.

Requirements

Associate’s degree from a recognized community college, or comparable years of related case management and job-matching experience.
Excellent verbal and written communication skills.
Demonstrated customer service skills.
Sound knowledge of workforce programs, including SNAP, TANF, WIOA, NCP, RESEA, TAA, and SEAL.
Reliability and ability to work independently.
Familiarity with the communities served and understanding of local needs and resources.
Public speaking experience.
Demonstrated computer skills, including experience with word processing and spreadsheet software.
Ability to develop and maintain professional working relationships with management, coworkers, staff from other programs, and the public.
Organized and detail-oriented.
Reliable transportation.
Current driver’s license and auto insurance.

Nice To Haves

Bilingual in English and Spanish.

Responsibilities

Assist customers with enrollment in Career Office federally funded services.
Demonstrate knowledge of services, labor market information, and multi-program services as part of a cross-functional team.
Coordinate activities and conduct outreach with Adult Education/Literacy partners, local school districts, community-based organizations, and employers.
Interview customers and record information about training needs, education, experience, skills, interests, and other relevant factors to determine career-development opportunities and benefit eligibility.
Determine eligibility in accordance with local, state, and federal policies and procedures to ensure proper utilization of program funding.
Collect and verify required documentation and complete data entry accurately and in real time as services are provided.
Provide ineligible individuals with alternative resources available through the center and community.
Document WIOA Youth eligibility determinations in counselor notes, indicating whether the status is complete, incomplete and pending, or denied.
Ensure counselor notes contain factual information, professional decisions, and professionally written documentation.
Help individuals identify additional information needed to determine eligibility.
Thoroughly document participant eligibility and ensure required documentation is accurate and placed in customer files.
Adhere to updates to TWC guidelines.
Ensure Work in Texas and Wagner-Peyser requirements are completed before program enrollment.
Verify that all funding streams have been explored, update case files accordingly, and co-enroll participants where appropriate.