Triage Specialist - Dallas

Equus•Grand Prairie, TX

About The Position

The Triage Specialist supports the WIOA Youth program by determining whether customers are eligible for enrollment and services. The role explores barriers to assess youth eligibility and eligibility for affiliated programs, verifies ongoing eligibility for continued services, and ensures case files contain appropriate documentation to prevent disallowed costs. Services must be entered accurately and in real time in the appropriate system (WIT), according to applicable policies and procedures. The position assists customers with enrollment in federally funded Career Office services and works as part of a cross-functional, multi-program team. It coordinates outreach with Adult Education/Literacy partners, school districts, community organizations, and employers; interviews customers to assess their circumstances and career development opportunities; verifies documentation; and provides alternative resources to individuals who are ineligible. The role also ensures eligibility decisions and case notes are complete, professional, and supported by accurate documentation, follows updated TWC guidelines, verifies required Work in Texas and Wagner-Peyser steps are complete before enrollment, and explores and documents all applicable funding streams.

Requirements

Associate’s degree from a recognized community college, or comparable years of related case management and job matching experience.
Excellent verbal and written communication skills.
Demonstrated customer service skills.
Sound knowledge of workforce programs, including SNAP, TANF, WIOA, NCP, RESEA, TAA, and SEAL.
Reliability and ability to work independently.
Familiarity with the communities served and understanding of local needs and resources.
Public speaking experience.
Demonstrated computer skills, including experience with word processing and spreadsheet software.
Ability to develop and maintain professional working relationships with management, coworkers, workers from other programs, and the public.
Organization and attention to detail.
Reliable transportation.
Current driver’s license and auto insurance.

Nice To Haves

Bilingual in English and Spanish.

Responsibilities

Assist customers with enrollment in federally funded Career Office services.
Demonstrate knowledge of services, labor market information, and multi-program services as part of a cross-functional team.
Coordinate activities and conduct outreach with Adult Education/Literacy partners, local school districts, community-based organizations, and employers.
Interview customers and record information about training needs, education, experience, skills, interests, and other relevant factors to assess career development opportunities and benefit eligibility.
Determine eligibility in accordance with local, state, and federal policies and procedures.
Collect and verify required documentation and complete data entry.
Provide ineligible individuals with alternative resources within the center and community.
Document whether an applicant's WIOA Youth eligibility status is complete, incomplete and pending, or denied.
Ensure counselor notes are factual, professional, and reflect decisions with integrity.
Help individuals determine what additional information is needed for eligibility decisions.
Ensure participants meet all criteria and that accurate, necessary documentation is placed in customer files.
Follow updates to TWC guidelines.
Ensure Work in Texas and Wagner-Peyser requirements are completed before program enrollment.
Verify that all funding streams have been explored and case files updated, and co-enroll participants when appropriate.
Enter services accurately and in real time in WIT according to policies and procedures.