Triage Specialist
About The Position
The Triage Specialist supports a federal agency by receiving, reviewing, and directing incident reports to the appropriate point of contact. This role works with a small team of federal and contract staff to maintain incident-response inbox coverage 365 days a year, including weekends and holidays. The schedule is Thursday–Monday or Saturday–Wednesday, and the position is 100% remote. The specialist monitors and analyzes incoming incident reports, ensures they are documented and routed according to federal policies, and provides technical assistance when reports need correction or resubmission. The role also includes preparing shift reports and handoffs, cataloging incidents, maintaining an accurate tracking system, conducting quality assurance and basic data analysis, identifying reporting trends, and providing regular or as-needed reports on inbox activity.
Requirements
- BA/BS degree in a relevant field.
- At least 4 years of related experience.
- Experience in case management, child welfare, or social work.
- Excellent organizational skills and attention to detail.
- Ability to work independently and collaborate with team members in a remote environment.
- Must be able and willing to work weekends and some holidays.
- Must have an existing Public Trust or be able to obtain one.
Nice To Haves
- Experience using Microsoft Excel and performing basic data analysis.
Responsibilities
- Monitor a shared incident-response inbox with team members to ensure timely responses and incident escalation.
- Analyze incoming incidents under federal policies to ensure correct documentation and routing to the appropriate point of contact.
- Provide technical assistance when incident reports need correction or resubmission in accordance with policy.
- Create shift reports and complete activities needed to prepare team members to take over inbox coverage.
- Catalog and file incidents in accordance with policies and standard operating procedures.
- Maintain a tracking system for reported incidents and perform quality assurance to ensure data accuracy.
- Analyze data to identify trends in incident reporting.
- Provide regular and as-needed reports on inbox activity.
- Perform other duties as assigned.
Benefits
- Comprehensive benefits and wellness packages.
- 401(k) with company match.
- Competitive pay.
- Paid time off, including vacation, sick and personal time, holidays, paid parental leave, military leave, bereavement leave, and jury duty leave.
- Typically 15 days of paid leave per calendar year for new employees, prorated based on hire date.
- An additional 10 paid holidays per year, prorated based on hire date.
- Up to 160 hours of paid family leave in a rolling 12-month period for eligible employees.
- Medical plan options, including plans with Health Savings Accounts.
- Dental and vision plan options.
- Short- and long-term disability benefits.
- Life, accidental death and dismemberment, personal accident, critical illness, and business travel and accident insurance are provided or available.
- Full flex work weeks where possible.
- Internal mobility support and career growth and learning opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
