Triage Specialist - Dallas Redbird

Equus•Dallas, TX

About The Position

The Triage Specialist supports the WIOA Youth program by determining whether customers are eligible for program enrollment and services. The role explores barriers to establish youth eligibility, verifies continued eligibility, and ensures case files contain the appropriate documentation to prevent disallowed costs. It also ensures services are accurately entered in real time in the appropriate system (WIT), in accordance with applicable policies and procedures. The position assists customers with enrollment in federally funded Career Office services and works as part of a cross-functional, multi-program team. It coordinates outreach with Adult Education/Literacy partners, school districts, community organizations, and employers; interviews customers to assess their needs and qualifications; verifies eligibility and documentation; identifies alternative resources for ineligible individuals; and maintains complete, factual, professional case notes and participant files. The role also ensures applicable TWC guidelines are followed, Work in Texas and Wagner-Peyser requirements are completed before enrollment, and available funding streams are explored, with co-enrollment where appropriate.

Requirements

Associate’s degree from a recognized community college, or comparable years of related case management and job matching experience.
Excellent verbal and written communication skills.
Demonstrated customer service skills.
Sound knowledge of workforce programs, including SNAP, TANF, WIOA, NCP, RESEA, TAA, and SEAL.
Reliability and ability to work independently.
Familiarity with the communities served and knowledge and understanding of local needs and resources.
Public speaking experience.
Demonstrated computer skills, including experience with word processing and spreadsheet software.
Ability to develop and maintain professional working relationships with management, coworkers, workers from other programs, and the public.
Organized and detail-oriented.
Reliable transportation.
Current driver's license and auto insurance.

Nice To Haves

Bilingual in English and Spanish.

Responsibilities

Assist customers with enrollment in Career Office federally funded services.
Demonstrate knowledge of services, labor market information, and multi-program services as part of a cross-functional team.
Coordinate activities and conduct outreach with Adult Education/Literacy partners, local school districts, community-based organizations, and employers.
Interview customers and assess and record their training needs, education, experience, skills, interests, and other relevant factors to identify career development opportunities and determine benefit eligibility.
Determine eligibility in accordance with local, state, and federal policies and procedures to ensure proper use of program funding.
Collect and verify required documentation and complete data entry.
Provide ineligible individuals with alternative resources within the center and community.
Document eligibility determinations for WIOA Youth program consideration in counselor notes, indicating whether the status is complete, incomplete and pending, or denied.
Ensure counselor notes contain factual information and professional decisions and are written professionally and with integrity.
Help individuals determine what additional information is needed for an eligibility determination.
Thoroughly document each participant's eligibility and ensure all criteria are met and required documentation is accurate and placed in the customer file.
Follow updates to TWC guidelines.
Ensure Work in Texas and Wagner-Peyser requirements are completed before program enrollment.
Verify that all funding streams have been explored and case files updated, and co-enroll participants as appropriate.
Ensure services are entered accurately and in real time in WIT in accordance with policies and procedures.
Verify ongoing eligibility for continued services and maintain case files to avoid disallowed costs.