Program Support Specialist - Dallas Redbird

Equus•Dallas, TX

About The Position

The Program Support Specialist establishes targets and develops an annual outreach plan to increase engagement, then tracks and reports on the plan and outreach activities. The role develops and maintains distribution lists; shares community updates in coordination with the funder and Site Administrator(s); and manages social media channels, including creating, scheduling, and sharing content on Facebook, LinkedIn, and Twitter. The specialist develops outreach materials that follow branding guidelines and approves materials according to standard operating procedures and the written approval process. The role supports partner staff, trains and assists staff with messaging to prospective participants, and develops and distributes a newsletter for staff and employers. It also maintains knowledge of Career Resource Center processes, provides coverage as needed, and helps coordinate in-person and virtual community outreach. The specialist works with the Operator, team, partners, and funder to increase awareness of available community services.

Requirements

High school diploma.
Demonstrated ability to work in a team.
Knowledge of business, community, and the current economic environment.
Knowledge of effective outreach techniques and strategies, including social media platforms.
Strong organizational and administrative skills, with the ability to communicate with people from diverse cultures and customs.
Ability to plan and organize workflow.
Excellent verbal and written communication and interpersonal skills.
Demonstrated customer service skills.
Strong presentation skills and public speaking experience.
Familiarity with the communities served, including knowledge and understanding of local needs and resources.
Demonstrated knowledge of labor market trends.
Friendly, professional demeanor.
Demonstrated computer skills, including experience with word processing and spreadsheet software.

Nice To Haves

Bachelor's degree or equivalent work experience in business, marketing, customer service, or recruiting.

Responsibilities

Establish engagement targets and develop an annual outreach plan.
Track and report on the outreach plan and outreach activities.
Develop and maintain updated distribution lists.
Provide local community updates in conjunction with the funder and Site Administrator(s).
Oversee social media channels, including creating, scheduling, and sharing content on Facebook, LinkedIn, and Twitter.
Develop outreach materials in accordance with branding guidelines.
Approve outreach materials according to standard operating procedures and the written approval process.
Support partner staff.
Train and support staff on messaging to potential participants seeking center services.
Develop and distribute a newsletter for staff and employers.
Maintain knowledge of Career Resource Center processes and provide coverage as needed.
Assist with coordinating in-person and virtual outreach activities in the community.
Work with the Operator, team, partners, and funder to increase community awareness of available services.