Program Support Specialist - Dallas

Equus • Grand Prairie, TX

6h

About The Position

The Program Support Specialist establishes targets and develops an annual outreach plan to increase engagement, under the direction of the Operator. The role tracks and reports on the outreach plan and activities, maintains updated distribution lists, and provides community updates in coordination with the funder and Site Administrator(s). It oversees social media channels, including creating, scheduling, and sharing content on Facebook, LinkedIn, and Twitter, and develops outreach materials that follow branding guidelines and approval procedures.

The position supports partner staff, trains and supports staff on messaging to prospective participants, and develops and distributes a newsletter for staff and employers. It maintains knowledge of Career Resource Center processes and provides coverage as needed. The specialist also helps coordinate in-person and virtual community outreach and works with the Operator, team, partners, and funder to increase awareness of available services.

Requirements

• High school diploma.
• Demonstrated ability to work in a team.
• Knowledge of business, community, and the current economic environment.
• Knowledge of effective outreach techniques and strategies, including social media platforms.
• Strong organizational and administrative skills and the ability to communicate with people from diverse cultures and customs.
• Ability to plan and organize workflow.
• Excellent verbal and written communication and interpersonal skills.
• Demonstrated customer service skills.
• Strong presentation skills and public speaking experience.
• Familiarity with the communities served and knowledge and understanding of local needs and resources.
• Demonstrated knowledge of labor market trends.
• Friendly, professional demeanor.
• Demonstrated computer skills, including experience using word-processing and spreadsheet software.

Nice To Haves

• Bachelor's degree or equivalent work experience in business, marketing, customer service, or recruiting.

Responsibilities

• Establish targets and develop an annual outreach plan to increase engagement.
• Track and report on the outreach plan and outreach activities.
• Develop and maintain updated distribution lists.
• Provide local community updates in conjunction with the funder and Site Administrator(s).
• Oversee social media channels, including creating, scheduling, and sharing content on Facebook, LinkedIn, and Twitter.
• Develop outreach materials in accordance with branding guidelines.
• Approve outreach materials according to SOPs and the written approval process.
• Support partner staff.
• Train and support staff on messaging to potential participants seeking center services.
• Develop and distribute a newsletter for staff and employers.
• Maintain knowledge of Career Resource Center processes and provide coverage as needed.
• Assist in coordinating in-person and virtual community outreach activities.
• Work with the Operator, team, partners, and funder to increase community awareness of available services.

Benefits

• Extensive learning opportunities and networking programs.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED