Triage Nurse

Integrated Services for Behavioral Health•Lancaster, OH

1d•Onsite

About The Position

Fairfield Community Health Center (FCHC) aims to provide high-quality care for our patients. We have been recognized as a level 3 Patient-Centered Medical Home (PCMH) by the National Committee for Quality Assurance for all our family practice offices. PCMH means we offer a team approach, with the patient as the most important member of the team. FCHC offers improved access to care with extended hours, as well as same-day and next-day appointments. We work with specialists and hospitals to coordinate care to be sure that the entire healthcare team is working together to assure the best possible health for our patients.

Requirements

Graduate of an accredited school of practical nursing required.
Licensed Practical Nurse (LPN) licensed by the State of Ohio minimum.
BLS certification required.
Demonstrates sound independent judgment within scope of nursing license as prescribed by the Ohio Board of Nursing and accepts responsibility for decisions.
Demonstrates strong oral expression and comprehension.
Demonstrates ability to work in a team environment.
Demonstrates proper sterilization and infection control practices.
Develops and maintains skill level on appropriate computer systems including NextGen, Outlook and Microsoft Office Suite, specifically Word and Excel.
Demonstrates understanding and importance of accurately recording patient encounter information in the appropriate fields and templates within the EHR.
Ability to manage time effectively.
Applies professionalism to all interactions with health center patients, employees, providers, contractors, and vendors.
Demonstrates dependability through good attendance and punctuality.
Willingness to learn, embrace change, and maintain a positive attitude.

Nice To Haves

2 years’ experience in ambulatory health care or public health nursing preferred.
Prior experience with medical records.
2 years of Electronic Health Record (EHR) experience preferred.
Experience with NextGen preferred.

Responsibilities

Completes prior authorizations and/or pre-certifications and manages patient medication refill requests as directed by the health center provider or health center standing order.
Documents all patient encounter information accurately and concisely using appropriate medical terminology within the electronic health record (EHR).
Provides care, education, and telephone triage both via phone and face-to-face for health center patients.
Administers medications and injections as directed by healthcare provider.
Maintains confidentiality of all patient information and adheres to policies/safety practices as established by FCHC.
Responds to inner office emergencies on an as-needed basis.
Assists front desk in scheduling patients within an appropriate timeline based on conditions.
Manages communication with patients, external physician offices, and organizations.
Manages patients’ complaints and concerns.
Other duties as assigned from time to time.