Triage Medical Assistant

Alliance OBGYN - Lansing, MI•East Lansing, MI

3d•$17 - $21

About The Position

Alliance OBGYN is seeking a compassionate, organized, and detail-oriented Triage Medical Assistant to support patient care through telephone triage, patient communication, documentation, and coordination with healthcare providers. The role involves prioritizing patient concerns, communicating effectively, and working in a fast-paced medical environment. The position is part time, with the opportunity to move to full time. No weekend or holiday hours are required.

Requirements

Knowledge of medical terminology and patient care protocols.
Excellent communication, organization, and multitasking skills.
Ability to prioritize patient concerns and work effectively in a team environment.
Commitment to patient confidentiality and quality patient care.

Nice To Haves

Medical Assistant certification.
Experience processing prior authorizations.
Experience with electronic medical records and telephone triage.

Responsibilities

Respond to patient phone calls, voicemails, and electronic portal messages.
Gather information about patient symptoms, medical history, medications, and concerns.
Identify urgent patient concerns and communicate them promptly to healthcare providers.
Provide patient education and guidance according to established office protocols.
Coordinate appointments, referrals, prescription refill requests, and follow-up care.
Maintain accurate electronic medical records and ensure patient confidentiality in accordance with HIPAA.
Communicate effectively with physicians, nurses, and other healthcare team members.
Assist with administrative tasks and support efficient daily office operations.