Medical Assistant - Phone Triage

Orthopaedic Associates of Muskegon • Muskegon, MI

3d

About The Position

The Medical Assistant – Phone Triage is a full-time, hourly, non-exempt position reporting to the Operations Manager. Working under the supervision of a nurse or physician, this role uses effective listening and information-gathering skills to help assess patient needs, support treatment planning, and provide professional patient care. The schedule is Monday–Friday, 8:00 AM–5:00 PM.

The role is a key point of contact for patients, gathering information about their concerns, communicating those concerns to the care team, and helping patients understand next steps. It also provides hands-on clinical support as needed.

Requirements

• High school education and graduation from an accredited Medical Assistant program.
• CPR certification.
• Excellent telephone, listening, verbal, and written communication skills, including proper grammar, spelling, and medical terminology.
• Basic computer skills and the ability to multitask, prioritize, and work well under pressure.
• A patient-focused approach and the ability to support people who may be anxious or fearful.
• Ability to regularly lift up to 50 pounds; stand, sit, or walk for extended periods; perform repetitive tasks; push, pull, or move equipment or patients; and wear personal protective equipment for extended periods.
• Frequent bending, stooping, reaching, kneeling, and crouching, and manual dexterity to operate clinical instruments, keyboards, and equipment.
• Sufficient visual acuity to read small print, labels, and screens and observe patients, and sufficient auditory acuity to hear patient needs, alarms, calls, and instructions in a noisy environment.

Nice To Haves

• Medical Assistant experience is preferred, though the employer is willing to train.
• Medical Assistant licensure or certification is preferred, with continuing education requirements maintained.

Responsibilities

• Receive and respond to patient phone calls and messages the same day they are received; gather information about patient concerns and communicate with physicians and clinicians.
• Help assess and triage patient needs under nurse or physician supervision, including concerns involving post-operative complications, drug reactions, and other immediate needs.
• Document all encounters in the phone message book and electronic medical record (EMR), maintaining accurate, legal, and ethical documentation standards.
• Schedule tests, complete required laboratory and testing forms, and phone prescriptions to pharmacies as directed. Prepare and administer medications with RN or physician authorization.
• Greet and escort patients to exam rooms, assist with medical history and forms, measure and record vital signs, and provide basic information and instructions about procedures.
• Assist physicians and advanced practice providers with examinations and minor office procedures; change dressings, apply bandages, remove sutures, perform other first aid procedures, and provide CPR when needed.
• Assist patients with transfers and light hygiene as needed.
• Clean and sterilize instruments and exam rooms, follow sterile techniques and OSHA safety standards, and dispose of biohazard waste appropriately.
• Monitor and stock supplies, place supply orders as needed, attend scheduled meetings, maintain patient confidentiality, and perform other assigned duties.

Benefits

• Competitive pay.
• Great PTO.
• Complete benefits package with several coverages at no cost to the employee.
• Many paid holidays off.
• 401(k) plan for qualifying employees after one year, with a 3% safe harbor contribution and discretionary profit-sharing contribution from OAM.
• Four Priority Health medical plans with HSA and FSA options.
• Delta dental and vision coverage.
• Short- and long-term disability and life insurance at no cost to eligible employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED