Triage - Medical Assistant (OB/GYN)

Northeast OB/GYN•San Antonio, TX

About The Position

The Triage Medical Assistant (OB/GYN) gathers patient health information and assesses concerns through telephone communication. The role uses clinical judgment to prioritize and direct patients to the appropriate level of care, recognizes urgent problems, and seeks assistance or responds appropriately to emergency codes. It also documents patient assessments, interventions, responses, medications, and test results; promotes wellness through patient education and communication of physician instructions; and supports patient rights and communication across the healthcare team. Clinical LVN or MA responsibilities vary according to state law. The position involves extended periods of sitting and substantial telephone interaction with patients and providers. Exceptional customer service skills are required. The stated work schedule is Monday, Wednesday, Thursday, and Friday from 8:30 a.m. to 5:00 p.m., and Tuesday from 8:00 a.m. to 5:00 p.m.

Requirements

Exceptional customer service skills.
Ability to sit for long periods.
Ability to handle extensive telephone interaction with patients and providers.

Responsibilities

Obtain, verify, and record patients’ health histories.
Gather pertinent health data through assessments conducted by telephone.
Use sound clinical judgment to disposition patient information and provide appropriate assessment, prioritization, and referral to the proper level of care.
Recognize patient abnormalities or urgent problems, seek appropriate assistance, and respond appropriately to emergency codes.
Document assessments, interventions, patient responses, medications dispensed or prescribed, and test results in medical records.
Promote wellness through patient education and communication of physician advice and instructions.
Respect and promote patient rights and communicate patient or staff problems to the immediate supervisor.
Share information with other members of the healthcare team.
Document patient telephone calls and complaints.
Fulfill clinical LVN or MA responsibilities as permitted by state law.