Triage Hotline Nurse (RN)

Compass Connections • San Antonio, TX

10d

About The Position

Compass Connections is hiring a compassionate and dependable Registered Nurse for its facility in San Antonio, Texas. The organization provides emergency shelter and group home placement for children while working toward family reunification. The Triage Hotline Nurse provides telehealth triage and in-person or virtual assessments, evaluates symptoms and patient needs, offers patient teaching, and determines urgency and appropriate next steps. The role also includes documenting medical findings, monitoring care plans, coordinating with medical leadership and staff, and following applicable regulatory, safety, privacy, and documentation requirements. Fluency in English is required.

Requirements

• Hold a Registered Nurse license and a Bachelor of Science in Nursing.
• Have at least 5 years of experience as a registered nurse.
• Be in good standing as a licensed Registered Nurse with the State of Texas Board of Nursing.
• Have current BLS certification, First Aid, CPR, and Emergency Behavior Intervention certification.
• Be fluent in English and communicate effectively in spoken and written English.
• Pass a pre-employment drug screen and random drug screens during employment.
• Provide proof of work eligibility upon request; applicants must be authorized to work for any U.S. employer. The employer does not sponsor employment visas.
• Pass pre-employment and biennial criminal background checks.
• Work collaboratively with staff, service providers, and other professionals.
• Make decisions in a fast-paced environment while maintaining emotional control and professional composure.
• Maintain computer literacy needed to perform the position’s responsibilities.
• Work independently without intensive supervision and as part of a multidisciplinary team.
• Demonstrate working knowledge of Compass Connections policies and procedures.
• Provide a current physical-medical release and proof of immunizations, titers, or declinations for MMR, Varicella, Hep B, Hep A, Tetanus, and PPD.
• Be able to perform physical activity including extensive walking, stretching, and bending.
• Work in a team environment and maintain professional oral, written, listening, and non-verbal communication skills.
• Receive an annual influenza vaccination or obtain an approved medical or religious exemption, and provide proof as a condition of employment.

Nice To Haves

• Pediatric nursing experience.
• Current PALS certification.
• Meningococcal immunization.

Responsibilities

• Meet and maintain all federal and state regulatory guidelines and standards applicable to the position.
• Provide telehealth triage services, assess patient needs and symptoms, answer inquiries, provide patient teaching, and determine urgency and an appropriate course of action.
• Conduct in-person and virtual assessments using established protocols and accurately document medical findings.
• Gather and clarify patients’ current conditions and past medical histories.
• Communicate concerning findings to the Medical Director as needed.
• Coordinate with RN Managers and other medical staff to develop individual plans of care and support other medical staff.
• Implement safety protocols, including evacuating with children and staff in an emergency.
• Maintain confidentiality of health care records and information in accordance with HIPAA and Compass Connections policies and procedures.
• Plan, organize, and prioritize daily work using sound judgment.
• Monitor established health care plans for the service population at assigned sites within established timeframes.
• Ensure accurate documentation and compliance with agency, regulatory, program, and federal partner requirements and timelines.
• Perform other duties as assigned or as needed to maintain program operations.

Benefits

• 100% employer-paid medical, dental, and vision insurance, available on the first day of employment.
• Retirement plan options.
• Additional employer-sponsored benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level