Telehealth Triage Nurse - RN

Parkview Health•Fort Wayne, IN

About The Position

The Telehealth Triage Nurse (RN) triages or manages symptom-based patient encounters by phone or video using evidence-based triage protocols. The role helps reduce unnecessary visits to physicians, advanced practice providers, and emergency departments while providing self-care information. The nurse uses effective communication and information-gathering skills to determine appropriate patient disposition, serving patients across a range of needs, from healthy to acutely or chronically ill. Telehealth triage nursing follows the six-step nursing process: assessment, diagnosis, identification of goals and outcomes, planning, implementation, and evaluation. Common interventions include identifying and clarifying patient needs, providing health education, promoting patient advocacy and self-efficacy, and helping patients navigate the health care system.

Requirements

Diploma in Nursing or Associate of Science in Nursing (ASN).
Current, active RN license.
Currently hold a compact license or apply for the Nurse Licensure Compact as part of the hiring process.
Minimum of five years' experience as a registered nurse.
Experience using computers, including hardware and software, and an electronic medical record.
Critical-thinking skills and ability to determine a problem or patient need through conversation.
Superior verbal communication skills; communicate clearly, concisely, courteously, and professionally.
Strong assessment skills and excellent clinical judgment.
Crisis-intervention skills and ability to remain calm in high-stress situations.
Teaching ability.
Ability to type 40 words per minute with 98% accuracy and document information precisely and concisely.
Ability to work independently and learn applications relevant to the position.
Strong organizational skills and attention to detail.
Ability to function successfully in a fast-paced, service-oriented environment.
Must complete general orientation.

Nice To Haves

Bachelor of Science in Nursing (BSN).
Previous emergency department experience.
Previous telephone triage experience.

Responsibilities

Accept telephone calls from patients with varying levels of acuity and medical concerns.
Use clear, coherent verbal communication and an appropriate line of questioning.
Use the electronic medical record to access and review patient records.
Apply triage protocols to review possible conditions, related signs and symptoms, and evidence-based treatments.
Determine the appropriate course of action and disposition for patients.
Provide health education and self-care information.
Promote patient advocacy and self-efficacy and assist patients in navigating the health care system.