Triage Coordinator

Gentiva•Mooresville, NC

5h•Remote

About The Position

The Triage Coordinator supports after-hours patient care by managing calls related to durable medical equipment (DME), escalating visit needs, and scheduling field nurse visits. Reporting to the Telephonic Triage Manager, this role coordinates care activities outside regular branch business hours, including nights and weekends. The coordinator works closely with triage clinicians, branch staff, and leadership to help ensure timely healthcare services and continuity of care. The position handles inbound and outbound calls, supports centralized triage and follow-up care, communicates with patients and families, and maintains accurate non-clinical records. It uses CareXM, HCHB, and Microsoft Office for documentation and communication. The role is safety-sensitive. Remote work requires reliable high-speed internet with at least 50 Mbps download and 20 Mbps upload; satellite internet is not accepted.

Requirements

At least 1 year of experience in healthcare or healthcare call center roles.
Experience in a healthcare call center or related healthcare environment.
Strong computer proficiency, including Microsoft Office Suite; proficiency with CareXM and HCHB is also specified.
Exceptional phone communication skills, with empathy and professionalism.
Strong organizational skills and attention to detail.
Ability to multitask and prioritize effectively in a fast-paced environment.
Good analytical and problem-solving abilities.
Ability to work independently and collaboratively in a team setting.
Reliable high-speed internet for remote work, with a minimum of 50 Mbps download and 20 Mbps upload; satellite internet is not accepted.
Strong phone and multitasking skills, and ability to learn new technology systems quickly.

Nice To Haves

Associate degree preferred.
Knowledge of home health, hospice, and palliative care services.

Responsibilities

Handle inbound and outbound calls related to DME, visit escalations, and nurse visit scheduling during after-hours and weekends.
Coordinate timely healthcare service delivery outside normal business hours, including care coordination and communication regarding medical needs.
Collaborate with triage nurses and branch staff to address immediate patient needs and follow-up care as part of the Centralized Triage process.
Serve as a liaison between the Company, patients, and families, communicating compassionately and effectively.
Collaborate with the treatment team to support continuity of care and patient satisfaction goals.
Assist in implementing program objectives and maintaining department performance standards.
Maintain accurate non-clinical records and enter data in compliance with regulatory requirements.
Use CareXM, HCHB, Microsoft Office, and other computer systems for documentation and communication.

Benefits

Competitive pay.
401(k) with company match.
Career advancement opportunities.
National and local recognition programs.
Teammate Assistance Fund.
Medical, dental, and vision insurance for full-time associates.
Mileage reimbursement or fleet vehicle program for full-time associates.
Paid time off and 7 paid holidays for full-time associates.
Wellness programs, including telemedicine, diabetes management, and joint and spine concierge care, for full-time associates.
Education support and tuition assistance, including ASN-to-BSN and BSN-to-MSN pathways, for full-time associates.
Free continuing education units (CEUs) for full-time associates.
Company-paid life and long-term disability insurance for full-time associates.
Voluntary benefits, including pet, critical illness, accident, and long-term care coverage, for full-time associates.