Staff Nurse Coordinator- Triage

HHC•Indianapolis, IN

About The Position

The Staff Nurse Coordinator - RN coordinates medical clinical services and is on-call for after-hours emergency issues affecting assigned behavioral health areas. The role functions independently as a clinical expert and practitioner, using strong problem-solving, decision-making, and critical-thinking skills. It primarily supports the operational needs of clinical areas and includes performing all functions of a Staff Nurse III, which may involve providing professional nursing care to patients as needed. The position coordinates nursing assignments, staffing, and schedules; supports regulatory readiness and quality improvement; addresses operational issues; and facilitates patient throughput, including triage based on diagnosis, acuity, and staffing. It may serve as charge nurse or shift coordinator, and coordinates with leadership, case management, and other clinical staff. The role also coaches and supports staff, contributes to orientation and development, and helps evaluate staff performance. Sandra Eskenazi Mental Health Center provides inpatient, outpatient, outreach, clinic-based, and community-based services for people experiencing emotional and behavioral problems, including severe mental illness and substance abuse. Its mission serves people with serious mental illness and chronic addiction, as well as emotionally disturbed children and their families. Care is offered across the lifespan and emphasizes strength-based, family- and community-centered treatment using the Recovery Model.

Requirements

Current Indiana Registered Nurse license.
Graduation from a nationally accredited college or university.
Current BLS certification.
Current ACLS certification.
Additional certifications and specialty skills related to the designated area of practice.
Three to five years of experience as a Registered Nurse in the designated area.
One year of charge nurse or resource nurse experience.
Knowledge of clinical nursing practice, fundamental nursing theories, current care concepts, and equipment and instruments relevant to the unit or area.
Strong problem-solving, critical-thinking, and decision-making skills.
Effective interpersonal communication and teamwork, including listening and interviewing skills with patients, families, and staff.
Ability to work independently with little supervision and effectively under stress, pressure, and in crisis situations.
Ability to establish priorities, exercise sound judgment, assess and monitor patients, document accurately, and respond to patient status or needs.
Knowledge of growth and development across the lifespan and ability to provide care appropriate to patients' ages and cultural needs.
Ability to assess and interpret information to identify patient requirements, clinical indications, and specific needs.
Knowledge of disease processes, related treatments and medications, diagnostic and therapeutic procedures, departmental and hospital policies, and infection-control procedures.
Ability to function as a member of a healthcare team, support and develop staff, delegate duties appropriately, follow instructions, and accurately record and interpret information.
Ability to perform CPR and other technical skills relevant to the unit, department, or assignment.

Nice To Haves

Bachelor of Science in Nursing (BSN) preferred but not required.

Responsibilities

Function independently as a clinical expert, practitioner, and resource to support consistent quality patient care.
Coordinate nursing assignments, staffing, and schedules in accordance with established standards and facilitate effective use of resources.
Be on call for unit or area emergencies, disasters, and other urgent situations; respond and coordinate communication and resources with management or administrative support, including for codes or other high-acuity events.
Support regulatory readiness through rounding, coaching, counseling, and monitoring; understand applicable standards and regulations.
Coordinate quality management and performance-improvement activities with area leadership, initiate processes to resolve clinical problems, and contribute constructively to change processes.
Monitor and evaluate care and practice, and collect data to assess the effectiveness of interventions.
Problem-solve unit or area operational issues in collaboration with management; may serve as charge nurse or shift coordinator.
Perform Staff Nurse III functions, providing technical expertise and direct professional nursing care as needed.
Coordinate delegated special programs within the area of expertise.
Facilitate patient throughput, including triage based on diagnosis, acuity, and staffing requirements.
Ensure discharge planning takes place in collaboration with case management and area management.
Receive and follow up on patient incidents and complaints with area leadership.
Serve as a clinical coach and resource for clinical coaches and area preceptors.
Participate in staff orientation and development planning, and contribute to staff evaluation through feedback, coaching, counseling, and support for development.
Help mediate and resolve staff conflicts, involving management as directed.
Pursue relevant educational and professional development and seek specialty certification within identified time frames as appropriate.