Behaviorial Health Triage Coordinator

Open Sky Community Services • Worcester, MA

9d

About The Position

The Behavioral Health Triage Coordinator engages with individuals seeking help and supports their access to treatment services and community resources. The coordinator develops and helps implement support plans in collaboration with medical and behavioral health providers and other relevant community resources. The role is critical to facilitating a rapid response in urgent situations.

The position includes reviewing referrals, assessing needs and eligibility, coordinating access to appropriate services, maintaining community partnerships, and helping individuals navigate admissions and care. The coordinator also supports care coordination and grant-related data collection, documentation, and reporting.

Requirements

• High school diploma, GED, or equivalent.
• Valid driver's license and acceptable driving record.
• Reliability, willingness to learn, and openness to new opportunities.

Responsibilities

• Assist individuals with completing intake packets, enrollment requirements, and other admission-related paperwork.
• Conduct comprehensive assessments, develop individualized support plans, monitor progress, and maintain timely and accurate documentation in accordance with program and regulatory requirements.
• Use sound clinical judgment to identify and respond appropriately to risk-related situations, seeking consultation from team members or program leadership when necessary.
• Conduct outreach to community providers to establish and strengthen partnerships, expand referral networks, and improve access to services.
• Review referrals received by phone, fax, email, and triage platforms, and collaborate with referral sources and prospective members to determine service eligibility.
• Coordinate and facilitate referrals to appropriate community-based resources and support services based on identified needs.
• Develop and maintain a comprehensive network of community resources for members' treatment, recovery, and social service needs.
• Serve as a liaison among members, families, community agencies, and healthcare providers to coordinate care and access to services, including employment, education, outpatient treatment, emergency services, and care coordination programs.
• Support Rapid Response Hub referrals and related care coordination activities.
• Triage incoming calls, assess individual needs, and provide guidance, support, and appropriate referrals.
• Assist individuals with scheduling and attending initial PT-1 transportation appointments and with other access-to-care needs.
• Support SAMHSA grant data collection, documentation, and reporting, including SUPRT Tools baseline assessments, reassessments, discharge summaries, and compliance activities.
• Monitor individuals' engagement in services, identify barriers to care, and collaborate with internal and external partners to support successful outcomes.

Benefits

• Individual and group supervision.
• Professional development and training opportunities.
• Paid time off starting at 29 days in the first year, including 12 paid holidays; increases to 32 days in the second year, with a current maximum of 43 days.
• Tuition reimbursement for higher education and a variety of Human Services certifications.
• Medical, dental, and vision insurance with prescription plan.
• 403(b) retirement plan with employer match.
• Life insurance, 100% employer-paid.
• Eligible employer for the Public Student Loan Forgiveness Program.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED