Treatment Plan Coordinator

Appalachian Dental Care•Boone, NC

41d

About The Position

Appalachian Dental Care, a full-service dental practice in Boone, North Carolina, is seeking an experienced Treatment Plan Coordinator. The practice provides family dentistry, implants, dentures, clear aligners, and cosmetic services, and is open Monday through Thursday. The coordinator presents treatment plans, explains costs and insurance coverage, supports patients with financing options, and coordinates care with the doctor and clinical team. The role also involves following up on unscheduled treatment, scheduling appointments, and providing attentive customer service throughout the patient journey.

Requirements

At least 2 years of dental experience preferred.
Proven experience presenting treatment plans and achieving strong case acceptance.
Working knowledge of dental insurance, benefits, and pre-authorizations.
Comfort discussing finances and third-party financing with patients.
Excellent communication skills.
Interpersonal and relationship-building skills.
Organized and detail-oriented, with strong follow-through.

Responsibilities

Present treatment plans to patients in a clear, caring, and confident way.
Review and explain costs, insurance coverage, and patient responsibility.
Verify insurance and complete detailed benefit breakdowns and pre-authorizations.
Present financing options, payment plans, and the in-house Wellness Plan.
Coordinate larger cases, including implants, dentures, crowns, and clear aligners, with the doctor and clinical team.
Follow up with patients regarding pending and unscheduled treatment.
Schedule treatment appointments and help keep the schedule productive.
Coordinate free dental implant consultations.
Provide exceptional customer service from the first conversation through completed treatment.