Treatment Plan Coordinator
About The Position
ProSmile is seeking a customer-focused, compassionate Treatment Plan Coordinator to help patients navigate their dental health needs. The role is part of the Operations department and reports to the Office Manager. The coordinator serves as a patient concierge, supports a welcoming and smooth patient experience, explains treatment and financial options, and handles related scheduling, payment, and administrative needs. ProSmile describes the practice as growing and team-oriented, and offers training and opportunities for career growth. The position is non-exempt and pays $21.00–$25.00 per hour. Employees are expected to wear personal protective equipment, including face masks, gloves, and gowns as needed and in accordance with CDC standards. The role may involve travel to healthcare practices.
Requirements
- Dental experience required.
- Excellent written and oral communication skills.
- Computer competency and ability to work with a multi-line phone system.
- High school diploma or GED required.
- Professional and compassionate demeanor.
- Enthusiastic and outgoing personality.
- Willingness to go above and beyond to ensure patient satisfaction.
Responsibilities
- Build trust with patients by providing attentive, compassionate service as a patient concierge.
- Make welcome calls to new patients, answer initial questions, and set expectations for the first visit.
- Welcome patients on their first visit, assist with paperwork and welcome packets, and help ensure smooth patient flow.
- Present and explain treatment plans that involve out-of-pocket costs.
- Explain financial options and offer payment options, including CareCredit; take ownership of patients’ treatment-, payment-, and appointment-related needs and inquiries in person and by phone.
- Check patients in and out, schedule and confirm appointments, and manage paperwork such as patient charts, referrals, appointment cards, and welcome packets.
- Maintain control of patient payments and insurance statements, reinforce the office financial policy, and ensure payments are current.
- Prepare financial treatment plans and coordinate financial arrangements with patients.
- Assist in identifying previous balances and current copayments, alert the front desk, and collect them.
- Perform other job-related duties as assigned.
Benefits
- Medical insurance, with a choice of five Aetna plans.
- Dental insurance through MetLife.
- Vision insurance through Davis and UHC.
- Flexible Spending Accounts and Health Savings Accounts.
- Employer-paid basic life and AD&D insurance, with voluntary life and short- and long-term disability plans.
- Employee Assistance Program (EAP).
- Identity theft and fraud protection.
- Legal support services.
- Discount programs, including pet insurance, travel, theme parks, and electronics.
- Wellness programs.
- Financial wellness and planning tools.
- Training and career growth opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
