Treatment Coordinator / Dental Receptionist

Archway Dental Partners•Brookfield, CT

2d•Onsite

About The Position

Children’s Dental Care, an office within Dental Associates of Connecticut, is seeking a Treatment Coordinator / Dental Receptionist for its Brookfield location. The organization’s mission is to provide quality dental and personal care in a relaxed, comfortable environment where patients feel welcomed, accepted, secure, and confident. The Treatment Coordinator serves as a liaison between the doctor and patients, helps gather information during the new-patient experience, coordinates treatment plans with the doctor, and presents plans to patients. The role requires knowledge of treatment and timelines and the doctor’s schedule, as well as the ability to discuss and arrange patient finances. The coordinator helps create a calm, warm environment for patients who may be anxious or concerned about dental costs. The role also involves coordinating with other offices involved in patient care and following up on referrals and correspondence. The position is full-time, based at the Brookfield office, with office hours that include some evenings and Saturdays. Salary is $20–$25 per hour.

Requirements

High school diploma or GED.
Dental reception experience.
Excellent computer skills.
Superior customer service skills.
Willingness to learn and grow.
Ability to reliably commute to the Brookfield, Connecticut office.
Ability to work within current office hours, including up to two evenings per week and two Saturdays per month.
Available to work Monday through Friday, 8 a.m. to 5 p.m., and some Saturdays, 8 a.m. to 2 p.m.
Strong work ethic, ability to work as part of a team, and ability to multitask.
Desire to join a family-oriented team and support the mission of delivering the best patient experience possible.

Nice To Haves

Dentrix Ascend software experience.

Responsibilities

Greet and check in patients.
Handle a heavy volume of phone calls.
Schedule appointments for doctors and hygienists.
Serve as a liaison between patients and doctors.
Enter patient treatment plans.
Discuss treatment needs with patients and make financial arrangements.
Estimate, collect, and post patient payments.
Follow up with patients who have unscheduled treatment needs.
Coordinate with other offices involved in patient care and ensure referrals and correspondence are received and followed up on.
Perform general office duties, including printing, faxing, and computer data entry.