Treatment Coordinator / Dental Receptionist

Archway Dental Partners•Dartmouth, MA

2d•Onsite

About The Position

Veale Dentistry, an office within Archway Dental Partners, is seeking a highly motivated Treatment Coordinator / Dental Receptionist for its Dartmouth location. The practice aims to provide quality dental and personal care in a relaxed, comfortable environment where patients feel welcomed, secure, and confident in their care. The Treatment Coordinator serves as a liaison between doctors and patients. The role supports the new-patient experience, coordinates treatment plans with doctors, presents plans to patients, and explains treatment needs and timelines. It also involves coordinating schedules, making financial arrangements, creating a calm and welcoming experience for patients, and following up with other offices involved in patient care to ensure referrals and correspondence are received and addressed. The position is part-time. The stated availability is Monday, 8 a.m.–5 p.m.; Thursday, 8 a.m.–5 p.m.; and Friday, 8 a.m.–2 p.m. The description also notes up to two evenings per week and two Saturdays per month. Salary is $20–$23 per hour.

Requirements

High school diploma or GED.
Dental reception experience.
Excellent computer skills.
Superior customer service skills.
Willingness to learn and grow.
Ability to reliably commute to the Dartmouth, Massachusetts office.
Ability to work within current office hours; shifts are to be determined.
Availability for the listed schedule: Monday 8 a.m.–5 p.m., Thursday 8 a.m.–5 p.m., and Friday 8 a.m.–2 p.m.
Availability for up to two evenings per week and two Saturdays per month.
Strong work ethic, ability to work as a team player, and ability to multitask.
Desire to join a family-oriented team and support the mission of delivering a strong patient experience.

Nice To Haves

Experience with Dentrix Ascend software.

Responsibilities

Greet and check in patients.
Handle a heavy volume of phone calls.
Schedule appointments for doctors and hygienists.
Act as a liaison between patients and doctors.
Enter patient treatment plans.
Discuss treatment needs with patients and make financial arrangements.
Estimate, collect, and post patient payments.
Follow up with patients who have unscheduled treatment needs.
Perform general office duties, including printing, faxing, and computer data entry.
Coordinate, as needed, with other offices involved in patient care and follow up on referrals and correspondence.