Treatment Coordinator / Dental Receptionist

Archway Dental Partners•Brookfield, CT

3d•$20 - $25•Onsite

About The Position

Children’s Dental Care, an office within Dental Associates of Connecticut, seeks a highly motivated Treatment Coordinator / Dental Receptionist for its Brookfield location. The organization’s mission is to provide quality dental and personal care in a relaxed, comfortable environment where patients feel welcomed, accepted, secure, and confident in their care. The Treatment Coordinator serves as a liaison between the doctor and the patient. The role supports the new-patient experience by gathering information, coordinating treatment plans with the doctor, and presenting those plans to patients. The coordinator understands treatment needs and timelines, the doctor’s schedule, and financial arrangements. The role also helps create a calm, warm environment for patients who may be anxious or concerned about affordability, and coordinates with other offices involved in patient care to ensure referrals and correspondence are received and followed up on. The candidate should have a strong work ethic, work well as part of a team, and be able to multitask. The schedule is within current office hours, with shifts to be determined; availability includes up to two evenings per week and two Saturdays per month. Listed availability is Monday through Friday, 8 a.m. to 5 p.m., and some Saturdays, 8 a.m. to 2 p.m.

Requirements

High school diploma or GED.
Dental reception experience.
Excellent computer skills.
Superior customer service skills.
Willingness to learn and grow.
Ability to reliably commute to the Brookfield, Connecticut office.
Strong work ethic, ability to work as a team player, and ability to multitask.
Ability to work within current office hours, including up to two evenings per week and two Saturdays per month.

Nice To Haves

Experience with Dentrix Ascend software.

Responsibilities

Greet and check in patients.
Handle a heavy volume of phone calls.
Schedule appointments for doctors and hygienists.
Act as a liaison between patients and doctors.
Enter patient treatment plans.
Discuss treatment needs with patients and make financial arrangements.
Estimate, collect, and post patient payments.
Follow up with patients who have unscheduled treatment needs.
Perform general office duties, including printing, faxing, and computer data entry.
Gather information during the new-patient experience, coordinate treatment plans with the doctor, and present plans to patients.
Coordinate with other offices involved in patient care and ensure referrals and correspondence are received and followed up on.