Treatment Consultant

It’s A Secret Med Spa•Phoenix, AZ

14d

About The Position

The Treatment Consultant initiates and supports sales by consulting with new and existing clients, warm leads, and current clients. The role explains the company’s services and skincare products, assesses client goals, and develops custom treatment plans while helping clients understand available options and feel comfortable with their choices. The consultant builds client relationships, closes sales, expands existing accounts, and recommends additional services and products based on clients’ current aesthetic treatment processes. The position works closely with location providers and the manager to attract new business and identify upsell opportunities in providers’ client books and schedules. It also requires accurate use of the CRM system, compliance with company policies, confidentiality, and a collaborative, results-focused approach.

Requirements

At least 2 years of previous sales experience.
Flexible schedule, with the ability to work weekends as needed.
Previous experience working in a med spa or the aesthetics industry.
Ability to multitask while attending to clients and adapting to business needs.
Ability to work as part of a team and take initiative.
Enthusiastic, friendly, and energetic personality with a genuine desire to provide outstanding service.
Maintain patient/client confidentiality in accordance with HIPAA regulations and company policy.
High level of integrity and a strong ethical foundation.
Ability to work at spa locations within the immediate vicinity as needed.

Nice To Haves

Bilingual ability.

Responsibilities

Schedule consultations with new and existing clients and warm leads, and explain services and skincare products accurately and consistently.
Meet with new clients, provide an overview of services, create custom treatment plans, and educate clients about service offerings.
Build rapport and close sales by explaining product and service capabilities, addressing objections, and preparing financing contracts with lenders such as Cherry Finance and Care Credit.
Expand sales within existing accounts by introducing new products and services.
Evaluate clients’ current aesthetic treatment processes and recommend or upsell services.
Partner with location providers and the manager to identify ways to drive new business into the spa.
Work with providers to review client books and schedules and uncover potential upsell opportunities.
Comply with company policies and procedures.
Accurately update and use the CRM system to record customer interactions.
Maintain collaborative relationships with peers and contribute to shared results.
Proactively reach out to current and potential clients to drive results.