Treatment Consultant

It’s A Secret Med Spa•Fairfax, VA

10d

About The Position

The Treatment Consultant supports sales and client care at a med spa by scheduling consultations, explaining services and skincare products, and helping clients select treatments that fit their goals. The role meets with new clients to provide an overview of service offerings, develop custom treatment plans, and ensure clients are comfortable and well informed. It also builds relationships with prospective and existing clients, drives sales through product and service recommendations, and collaborates with providers and managers to identify business and upselling opportunities. The consultant maintains accurate customer relationship management records, follows company policies and procedures, and contributes to a collaborative, results-oriented team.

Requirements

At least 2 years of previous sales experience.
Flexible schedule and ability to work weekends as needed.
Previous experience in a med spa or aesthetics industry.
Ability to multitask, attend to clients, and remain flexible to business needs.
Ability to work as part of a team and take initiative.
Enthusiastic, friendly, and energetic personality with a genuine desire to provide outstanding service.
Maintain patient/client confidentiality in accordance with HIPAA regulations and company policy.
Maintain a high level of integrity and a strong ethical foundation.
Ability to work at spa locations within the immediate vicinity as needed.

Nice To Haves

Bilingual ability.

Responsibilities

Schedule consultations with new and existing clients and warm leads, and describe services and skincare products accurately and consistently.
Meet with new clients, explain available services, create custom treatment plans, and ensure clients are comfortable and informed about service offerings.
Build rapport and close sales by explaining product and service capabilities, overcoming objections, and preparing financing contracts with lenders such as Cherry Finance and Care Credit.
Expand sales within existing accounts by introducing products and services.
Recommend and upsell services by evaluating clients’ current aesthetic treatment processes.
Partner with location providers and the manager to identify ways to drive new business to the spa.
Work with providers to review client books and schedules and identify potential upsell opportunities.
Comply with company policies and procedures.
Accurately update and use the CRM system to document customer interactions.
Maintain collaborative relationships with peers and contribute to a win-together team environment.
Proactively reach out to current and potential clients to drive results.