Treatment Assistant

Central City Concern • Portland, OR

2d • Onsite

About The Position

Treatment Assistants provide patient-centered care and close, intensive supervision to patients in a 24-hour residential treatment facility. The role supports a safe and healthy milieu through observation, reporting, de-escalation, customer service, and collaboration with the Milieu Supervisor, counselors, and other staff. The position is with 16XBurnside Recovery Center, an extended residential treatment program serving individuals transitioning from Hooper Detoxification and Stabilization Center.

The role includes monitoring patient well-being and medication adherence; helping with activities, paperwork, facility chores, and transportation when required; maintaining records and filing systems; and following clinical staff direction for self-sufficiency, treatment, or discharge plans. Treatment Assistants also follow privacy and security requirements, attend required meetings and training, and perform other duties as assigned.

The schedule is Friday through Monday, 6:45 a.m. to 3:15 p.m., with Tuesday through Thursday off. Compensation is listed as $24.57–$32.61 per hour; external candidates are offered up to $28.51 per hour under the union contract. The position is union-represented by AFSCME.

Requirements

• Meet one of the following experience or education pathways: high school diploma/GED and one year of related work experience; high school diploma/GED and two years of in-person, high-volume customer service experience; two years of related volunteer experience, with volunteer experience counted at half-credit; an associate degree in Social Services, Behavioral Health, Human Services, Psychology, or a related field; or a bachelor’s degree in any field.
• Meet Central City Concern privileging requirements as required by FTCA.
• Knowledge of the Twelve-Step Recovery process.
• Have or be able to obtain Adult CPR before the start date.
• Hold current Adult First Aid certification before the start date.
• Adhere to Central City Concern’s drug-free workplace requirements.
• Pass a pre-employment drug screen, TB test, and background check, including clearance by the DHS Background Check Unit.
• Adhere to the agency’s non-discrimination policies and treat people with diverse backgrounds and beliefs respectfully and with dignity.
• Understand substance use disorders as a disease, including treatment and intervention methods.
• Work effectively both independently and as a team member.
• Learn and follow HIPAA, confidentiality, and professional-boundary requirements in daily work.
• Clearly communicate expectations and consequences to patients.
• Manage multiple complex tasks and prioritize appropriately.
• Have sufficient manual dexterity and physical ability to perform assigned tasks.
• Communicate clearly and effectively, verbally and in writing, with patients, coworkers, corrections personnel, police, and community members.
• Work with people from diverse ethnic and socioeconomic backgrounds, including people with dual diagnoses or disabilities who may display hostility.
• Maintain accurate records and paperwork.
• Know and use de-escalation techniques in volatile situations.
• Have sufficient advancement in personal recovery and comfort to appropriately support patients in their recovery.
• Demonstrate understanding of professional and personal boundaries in the workplace.
• Generally be able to walk, bend, stoop, kneel, squat, twist, reach, pull, lift heavy objects, and climb stairs with reasonable or no accommodation.

Nice To Haves

• Valid driver's license preferred.
• If required to drive: pass a DMV background check and be designated an acceptable driver under the agency Fleet Safety Policy; complete initial driver training within 60 days of approval and continued recertification training.

Responsibilities

• Provide quality patient care that promotes dignity, independence, and choice; observe patients’ physical and mental conditions and report changes to counselors or appropriate center staff.
• Communicate and interact effectively and tactfully with patients, visitors, families, peers, and supervisors.
• Initiate emergency response procedures when required.
• Make rounds of dorm areas, day rooms, and restrooms; conduct bed-check census on night shift as assigned.
• Assist registered nurses with taking patient vital signs as requested, record and chart them during medication pass, and report unusual vital signs to nursing staff.
• Coordinate residents’ activities according to the weekly schedule.
• Monitor and supervise patients’ performance of facility chores and weekly tasks.
• Observe self-administered patient medications, maintain accurate records, and report medication non-adherence to clinical and medical staff.
• Administer and document observed urine drug screen analysis.
• Assist patients with paperwork from other agencies.
• Transport residents to and from activities and appointments when driving is required.
• Participate in non-clinical patient and staff group meetings; attend staff meetings and trainings.
• Answer phones, perform clerical duties, review records for accuracy, and maintain filing systems.
• Implement self-sufficiency, treatment, or discharge plans as directed by clinical staff.
• Attend mandatory Central City Concern trainings in a timely manner.
• Follow HIPAA, 42 CFR Part 2, agency confidentiality policies, and applicable privacy and security agreements; promptly report breaches of protected health information to the designated departments and program administrator.
• Perform other duties as assigned.

Benefits

• Medical, dental, and vision insurance coverage.
• Student loan repayment options.
• Retirement savings plan with employer matching: 4.25% in the first year, 6% in the second year, and 8% in the third year.
• Paid time off beginning at four weeks of accrual per year, with accrual increasing with longevity.
• Up to 11 recognized holidays and two personal holidays, depending on work shift schedule.
• Employer-paid life, short-term disability, and long-term disability insurance.
• Sabbatical program offering extended time off after 7, 14, and 21 years.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED