Treasury Management Service Specialist I

Huntington National Bank•Houston, TX

1d•Onsite

About The Position

The Treasury Management Service Specialist I provides onboarding, maintenance, and day-to-day service support for Business Banking and Commercial clients. This foundational role supports core to moderately complex treasury needs by executing standard implementations, encouraging client adoption, resolving routine service issues, and building skills for more complex treasury work. The specialist partners with Relationship Managers, Treasury Sales, Operations, and Product teams to deliver accurate implementations, timely service, and a positive client experience. The role supports treasury onboarding and implementation, product maintenance, client training, first-level product support, issue resolution, and service activation. It also requires adherence to bank policies and applicable laws and regulations, strong operational controls, accurate documentation, and appropriate escalation of risks and complex issues. The position is office-based; specific work arrangements may be provided by the hiring team. The position is not eligible for overtime pay.

Requirements

Bachelor’s degree, or a bachelor’s degree requirement may be supplemented by 4 or more years of relevant experience.
1–3 years of experience in banking operations, treasury support, or a related client service role.

Nice To Haves

Experience supporting Business Banking or Commercial Banking clients.
Familiarity with NACHA file formats and basic fraud-prevention tools.
Experience with treasury and banking platforms supporting ACH, wires, Positive Pay, remote deposit, BAI reporting, and online banking portals.
Demonstrated ability to collaborate across functions and contribute to process improvement initiatives in a fast-growing specialty business.
Demonstrated attention to detail and commitment to high-quality, customer-focused client service.

Responsibilities

Execute standard treasury onboarding, implementation, and product maintenance for Business Banking and Commercial clients, including planning, quality review, testing, and go-live readiness.
Review and validate treasury management agreements and internal onboarding forms for accuracy, completeness, and compliance with policies, procedures, and regulatory requirements.
Coordinate implementation activities involving ACH files in CSV and NACHA formats, Positive Pay, BAI reporting, standing transfer orders, and transmissions.
Schedule, coordinate, and deliver client training on treasury platforms, payment workflows, and foundational fraud-prevention tools.
May support checking and savings account opening, including identity verification, documentation review, and account setup in compliance with KYC/AML requirements.
Maintain accurate client data and communicate effectively with clients and internal partners to support efficient onboarding and a positive client experience.
Serve as first-level support for core treasury management solutions.
Research and resolve routine onboarding, maintenance, and servicing issues within established procedures and service-level agreements.
Troubleshoot payment exceptions, file errors, entitlement issues, and Positive Pay decisioning.
Support the product lifecycle from implementation through service activation and stabilization.
Communicate clearly and promptly with clients, cross-functional partners, and stakeholders, and proactively resolve client issues while maintaining positive relationships.
Identify and escalate non-standard requests, complex issues, or higher-risk items to a TM Service Specialist II or appropriate service partners.
Comply with bank policies, procedures, and applicable banking laws and regulations related to treasury management services.
Enforce controls for entitlements, segregation of duties, dual approvals, fraud-prevention tools, and documentation standards.
Identify, assess, and escalate operational or client risk issues in accordance with policy; keep implementations and service activities audit-ready and properly documented.
Handle sensitive client and bank information with integrity, discretion, and confidentiality.
Maintain accurate onboarding and service documentation, checklists, and case notes.
Identify basic process gaps or improvements and provide feedback to improve onboarding efficiency and client service quality.
Partner with Relationship Managers, Treasury Sales, Operations, Risk, and Product teams to coordinate solutions and manage client expectations.
Perform other duties as assigned.