Treasury Management Service Specialist I

Huntington National Bank•Indianapolis, IN

7d•Onsite

About The Position

The Treasury Management Service Specialist I provides onboarding, maintenance, and day-to-day service support for Business Banking and Commercial clients. This foundational role supports core to moderately complex treasury needs by executing standard implementations, supporting client adoption, and resolving routine service issues while building the skills needed for more complex treasury work. The specialist partners with Relationship Managers, Treasury Sales, Operations, and Product teams to deliver accurate implementations, timely service, and a positive client experience. Responsibilities include standard treasury onboarding, implementation, and product maintenance; reviewing agreements and onboarding forms for accuracy, completeness, and compliance; coordinating implementation activities for services such as ACH files, Positive Pay, BAI reporting, standing transfer orders, and transmissions; and scheduling and delivering client training. The specialist may also support checking and savings account openings, including identity verification, documentation review, and account setup under KYC/AML requirements. The role provides first-level support for core treasury management solutions, researches and resolves routine servicing issues, troubleshoots payment exceptions and file, entitlement, and Positive Pay issues, and supports products through implementation, activation, and stabilization. It identifies and escalates non-standard requests, complex issues, and higher-risk items to appropriate specialists or service partners. The specialist follows bank policies and applicable laws and regulations; maintains controls for entitlements, segregation of duties, dual approvals, fraud prevention, and documentation; and ensures service work is audit-ready. The role also maintains service records, identifies basic process improvements, collaborates with internal partners, and handles sensitive information with integrity, discretion, and confidentiality. Other duties may be assigned.

Requirements

Bachelor’s degree.
At least 1 year of experience in banking operations, treasury support, or a related client service role.
Attention to detail and commitment to high-quality, customer-focused client service.

Nice To Haves

Experience supporting Business Banking or Commercial Banking clients.
Familiarity with NACHA file formats and basic fraud-prevention tools.
Experience with treasury and banking platforms supporting ACH, wires, Positive Pay, remote deposit, BAI reporting, and online banking portals.
Ability to collaborate across functions and contribute to process improvement initiatives in a fast-growing specialty business.

Responsibilities

Execute standard treasury onboarding, implementation, and product maintenance for Business Banking and Commercial clients, including planning, quality review, testing, and go-live readiness.
Review and validate treasury management agreements and internal onboarding forms for accuracy, completeness, and compliance with policies, procedures, and regulatory requirements.
Coordinate implementation activities involving ACH files in CSV and NACHA formats, Positive Pay, BAI reporting, standing transfer orders, and transmissions.
Schedule, coordinate, and deliver client training on treasury platforms, payment workflows, and foundational fraud-prevention tools.
May support checking and savings account opening activities, including identity verification, documentation review, and account setup under KYC/AML requirements.
Provide first-level support for core treasury management solutions.
Research and resolve routine onboarding, maintenance, and servicing issues within established procedures and SLAs.
Troubleshoot payment exceptions, file errors, entitlement issues, and Positive Pay decisioning.
Support the product lifecycle from implementation through service activation and stabilization.
Communicate clearly and promptly with clients, cross-functional partners, and stakeholders, and proactively resolve customer issues while maintaining positive client relationships.
Identify and escalate non-standard requests, complex issues, and higher-risk items to a TM Service Specialist II or appropriate service partners.
Follow bank policies, procedures, and applicable banking laws and regulations related to treasury management services.
Maintain controls around entitlements, segregation of duties, dual approvals, fraud-prevention tools, and documentation standards.
Identify, assess, and escalate operational or client risk issues in accordance with policy.
Ensure implementations and service activities are audit-ready and properly documented.
Maintain accurate onboarding and service documentation, checklists, and case notes.
Identify basic process gaps or improvement opportunities and provide feedback to improve onboarding efficiency and client service quality.
Partner with Relationship Managers, Treasury Sales, Operations, Risk, and Product teams to coordinate solutions and manage client expectations.
Perform other duties as assigned.