WIRE OPERATIONS SPECIALIST

Innova Solutions•Los Angeles, CA

3d•Remote

About The Position

A client of Innova Solutions is hiring a remote Treasury Management Associate for a 12+ month, full-time contract position. The associate serves as a primary point of contact for clients regarding treasury management products and services, handles inquiries and issue resolution, and coordinates with internal bank teams to support clients. The role also helps with onboarding and implementation, delivers virtual client training, stays informed about product and system changes, and contributes to improvements in training materials and service delivery. The position requires compliance with banking regulations, policies, procedures, and industry standards. Applicants must be eligible to work on a W-2 basis; 1099 and Corp-to-Corp arrangements are not accepted. The stated pay range is $25–$32 per hour, with the offer based on factors including education, experience, location, duties, and certifications.

Requirements

Knowledge of accounting principles and financial transactions.
Experience with ERP platforms and SAP systems.
Understanding of treasury management services, ACH, wire transfers, remote deposit capture, and cash management solutions.
Experience working in a regulated banking environment.
Ability to collaborate across multiple departments and stakeholders.
Must be eligible for W-2 engagement; 1099 contractors and Corp-to-Corp arrangements are not considered.

Responsibilities

Serve as the primary contact for clients by phone and electronic communication about treasury management products, services, inquiries, and issue resolution.
Research, analyze, and resolve client problems using sound judgment and discretion.
Build and maintain client relationships by understanding current and future business needs and following up in a timely manner.
Coordinate with internal bank departments as a liaison to resolve issues and deliver services.
Assist with onboarding and implementation, ensuring operational arrangements and required documentation are completed accurately.
Coordinate with Relationship Managers, Account Officers, Operations, and Product teams to provide client support.
Facilitate virtual training sessions, webinars, and conference calls about treasury management products and services.
Collaborate with subject matter experts to understand new products, enhancements, and system updates.
Provide feedback to improve client training materials, user guides, and service delivery methods.
Monitor client satisfaction and recommend process improvements to enhance the client experience.
Ensure compliance with banking regulations, policies, procedures, and industry standards.