ePayments Wire Specialist I

Bankers Trust Company•Des Moines, IA

10d•$23 - $26•Hybrid

About The Position

The ePayments Wire Specialist I provides processing support for the ePayments Wire team in the EB Support Services Department. The role processes domestic and international wire transfers, business cross-border payments, consumer remittance transfers, Fed Funds trade requests, and other electronic banking functions. It also researches and responds to internal and external customer inquiries, provides call center support, uses a service ticketing system, manages email proxies and documentation systems, and reconciles miscellaneous general ledger and deposit accounts. The specialist supports wire processing from system startup and balancing through end-of-day procedures. The role verifies transactions and account funding, follows applicable procedures and regulations, investigates issues, documents work, and escalates matters requiring elevated or broader research. Additional responsibilities include ACH and account reconcilements, month-end procedures, reporting, audit documentation, special projects, and meeting service-level agreements. The position may be eligible for a hybrid work schedule, requiring some days in the office each week. The hiring salary range is $22.50–$25.75, plus annual bonus.

Requirements

At least two years of prior bank operations experience, or an equivalent combination of education and experience.
Understanding of financial institutions, payment-processing flows—especially electronic payments—and the financial networks used for processing.
Ability to learn and understand new systems and processes.
Ability to communicate professionally in a business setting.
Technical aptitude and ability to navigate program features and functions.
Ability to prioritize work and manage time constraints and deadlines.
Knowledge of federal regulations concerning supported transactions and electronic payment processing, including OFAC, EAR, Regulation E, BIS Anti-boycott, and AML, as well as regulations of other countries.

Nice To Haves

College background preferred.
Two-year post-secondary degree or specialized study preferred.
Previous ACH, wire transfer, electronic payments, or digital banking experience desired.
Previous customer service experience desired.
Two to four years of experience, or an equivalent combination of education and experience.

Responsibilities

Input and process incoming and outgoing Fedwire, cross-border, and SWIFT wire transfers; determine payment routes, review applicable internal and international requirements, check for potential fraud, verify funding and initiator limits, and document transactions.
Coordinate with the Money Desk (Finance) and Global Payments team on special rates, funding requests, and posting directions as needed.
Process wire specify items, returned wires, drawdowns, incoming payments, disputes, and other non-standard transactions accurately and within required timelines.
Take calls for Fed Funds trade requests and initiate related wire transfer requests when applicable.
Perform wire startup functions, including starting systems, balancing and recording totals, verifying the Optical file, processing wire requests, and printing and mailing wire advices.
Complete wire end-of-day procedures, including balance requests to the Federal Reserve and uploading balances to the Fed.
Answer internal and external calls and provide customer support for ePayments wire team functions; use the ticketing portal for service and access requests.
Reconcile ACH origination and receiving activity and other general ledger and deposit accounts.
Perform miscellaneous functions such as document archiving, month-end procedures, reconciliations, and reporting; provide documentation for audits or examinations as requested.
Research and investigate wire transfer or Fed Funds issues and escalate issues requiring further Global research or elevated research and customer correspondence to an Analyst or Supervisor.
Assist with special projects and other assigned duties, and meet service-level agreements for processing and ticketing functions.

Benefits

Group health, dental, and vision insurance.
Generous paid time off (PTO).
Volunteer time off (VTO).
401(k) plan with company match.
Tuition assistance.
Company-paid life insurance.
Paid parental leave.
Lifestyle Accounts that reimburse employees for items such as childcare, student loan payments, gym memberships, and pet insurance.
Team Member Banking products and services with special employee benefits.
Annual bonus program eligibility for most positions.