Traveling Teller GA Branches
About The Position
The Traveling Teller works as part of a roving staff, filling in at various SRP Federal Credit Union branches under the direction of a Branch Manager, Assistant Branch Manager, or Front-Line Service Supervisor. The role provides prompt, accurate, and friendly service while processing transactions for individual members, guests, business members, and fiduciary accounts. The teller promotes a positive image of the Credit Union and helps members meet their financial goals by explaining services and referring, selling, and cross-selling products using a member-benefit-based approach. The position requires travel between branches, with mileage coverage. Applicants must have a valid driver's license, auto insurance, and dependable transportation. Pre-employment criminal-record, credit-report, and drug screenings are required, and offers are contingent on successfully completing them. All required application sections must be completed for consideration. The position has no supervisory responsibilities.
Requirements
- High school diploma or GED.
- At least 1 year of member/customer service and cash-handling experience.
- Excellent math skills.
- Valid driver's license, auto insurance, and dependable transportation.
- Proficiency with Microsoft Office software.
- Outgoing, friendly, and approachable interpersonal skills.
- Member-service focus and ability to work as a team player.
- Ability to multitask and work in a fast-paced environment.
- Relationship-building skills, self-motivation, active listening, and adaptability.
- Clear, concise communication skills.
- Successful completion of required pre-employment criminal-record, credit-report, and drug screenings.
Nice To Haves
- Experience with Symitar Episys core banking software or similar financial services software systems.
Responsibilities
- Represent the Credit Union professionally and courteously to members and potential members.
- Provide prompt, efficient, accurate, and friendly service while processing transactions.
- Comply with Credit Union policies, procedures, guidelines, and service standards, including Bank Secrecy Act, Patriot Act, and OFAC policies.
- Travel between SRP Federal Credit Union branches and fill in for tellers at different locations as needed.
- Refer, sell, and cross-sell Credit Union products and services using a member-benefit-based approach.
- Process cash, check, and other teller transactions; verify endorsements and negotiability; follow check acceptance policies; obtain approvals when needed; and act proactively to deter fraud.
- Ask questions, listen actively, and communicate effectively to uncover member needs and make referrals to appropriate contacts.
- Explain routine Credit Union services and policies, including the Credit Union philosophy.
- Educate members about online and mobile banking services.
- Proof posted work to improve accuracy and reduce errors.
- Reconcile transactions at the end of each day, including balancing cash and checks.
- Maintain a positive, can-do attitude and provide excellent member service.
- Build rapport and maintain member relationships through clear communication and a pleasant tone and demeanor.
- Work effectively as a team member and potentially mentor new employees.
- Perform other tasks assigned by appropriate line supervision.
Benefits
- Mileage coverage for travel between branches.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
