AVP of Branches

Silver State Schools Credit Union•Las Vegas, NV

3d•Onsite

About The Position

The AVP of Branches supports Silver State Schools Credit Union’s mission of providing excellent member service and financial solutions by developing employees, ensuring outstanding service to internal and external members, and overseeing branch operations. The role promotes the credit union’s service commitments and core values, including integrity, accountability, continuous improvement, teamwork, and building lasting member relationships. The position supervises and coordinates assigned branch staffing and operational functions, including cash handling, custody, and safety. It ensures branch operations are efficient and comply with organizational policies and regulations, and is responsible for carrying out branch activities involving risk, people, time, growth, and member management when the branch manager is absent. The role also contributes to achieving credit union goals and objectives. The AVP collaborates with credit union leadership, branch managers, and other departments to assess operational needs, maintain policies and procedures, improve processes, and enhance member satisfaction and operational efficiency. The role serves as a communication point between branches and the credit union on operational effectiveness, audit controls, compliance, risk management, transactional processes, training, and member experience. It supports audits and regulatory examinations, responds to audit findings, trains branch staff, conducts monthly on-site branch training and operational reviews, and manages branch vendors, invoices, and contracts. The position develops and supervises staff through documented coaching, training, performance reviews, recognition, and accountability. It assigns, directs, coordinates, and reviews staff work while maintaining effective employee relations and a highly motivated, well-trained team.

Requirements

Bachelor’s degree in business, finance, or a related field.
5–8 years of progressive experience in the financial services industry.
3 years in a management-level position implementing sales, service, and branch operations, or an equivalent combination of training and experience.
In-depth understanding of branch operations, including consumer lending, sales and service initiatives, and problem resolution.
Ability to develop employees through coaching, training, and performance management.
Ability to understand and ensure compliance with applicable state and federal regulations and credit union policies and procedures.

Responsibilities

Develop employees through coaching, training, performance correction, recognition, and accountability; document coaching and training consistently.
Meet monthly with each employee to review prior-month performance, set upcoming goals, and develop improvement plans.
Train and supervise branch staff; assign, direct, coordinate, and review their work.
Ensure branch operations meet compliance goals and follow applicable credit union policies, procedures, bylaws, regulations, and service standards.
Supervise and coordinate branch staffing and schedules, including operational functions involving cash handling, custody, and safety.
Ensure branch operations are handled efficiently and effectively and comply with organizational policies and regulations.
In the branch manager’s absence, ensure risk, people, time, growth, and member management activities are executed effectively.
Collaborate with credit union leadership to assess and identify operational needs.
Coordinate and maintain operational policies and procedures.
Analyze existing processes and identify, recommend, or implement improvements to increase efficiency and support strategic goals.
Oversee and, as applicable, respond to and resolve internal and external member questions or concerns regarding deposit-related products, services, and operations.
Maintain working knowledge of applicable state and federal regulations and credit union policies and procedures; communicate updates to staff and implement them promptly.
Review staff adherence to policies and procedures and conduct periodic compliance reviews.
Collaborate with Branch Managers on strategies to improve member satisfaction, loyalty, branch experience, and operational efficiency.
Collaborate with other departments on process and procedure development and projects.
Communicate with branches regarding operational effectiveness, audit controls, compliance, risk management, transactional processes, training and development, and customer experience related to process and operations.
Assist with audit and regulatory examination preparation.
Respond to internal and external audit findings and develop action plans or procedure updates to remediate branch audit findings.
Train branch staff on operational procedures and enhancements; conduct monthly on-site training, operational reviews, and documented coaching with branch leadership.
Manage branch vendors and reconcile invoices and contracts.
Identify continuous-improvement opportunities in processes, procedures, and technical systems to support branch staff and service delivery.
Demonstrate support for the corporate mission, core values, and long-term objectives.
Support attainment of credit union goals and objectives.